Captain D's — Restaurant in Columbus

This is probably one of the worst Captain Ds locations. While the food is as you would expect of Captain Ds, the service is consistently terrible. It is as if this location deliberately hires the rudest and most incompetent individuals to run this store. The last two times I have visited this store (detailed below) are what warrant this review. Two visits ago, I drove up to the speaker and told the employee I had a question about the menu. Her immediate response was to tell me to look at the menu! My question was about a special they had very recently run, but I couldn't see information about it. In any case, when I told her I wanted to know if they were still running the special, she replied "is it on our menu?" Extremely inappropriate and poor customer service on her part! To make matters worse, I noticed after paying that she had rung up the wrong items and over charged me by $2.74. When I told her of the issue, she made me hand back the whole bag she had handed me- which I was told was a health related violation when I worked fast food in college- and I believe proceeded to talk about me and my father through the closed window based on her gestures and repeated glances our way. When she finally gave back the bag after waiting more than ten minutes for the order to be corrected, I was still initially shorted part of the order! I asked for what was missing, and she rolled her eyes at me. After giving me the item, I asked for our refund since we had been overcharged. She proceeded to hand me $2, but since we had been overcharged by $2.74, I again asked her for the refund. She proceeded by very loudly sighing and handing me the change. I was nothing but polite and patient with her, but I cannot say the same of her. Very rude and curt with me through the whole interaction. A few weeks later- yesterday- I went back to give this location a second chance. I was shorted once again, but I did not notice until I got home. I called to ask if I could get the rest of my order, and that manager was actually very helpful and nice. She told me to come back through, give my name, and they would give me what was shorted. Because I am sick, I asked family to pick it up for me today. The manager a few minutes ago was apparently very different from the one I spoke with yesterday, because he was very rude to my mother. Even repeatedly insinuated that she was a liar! And surprise surprise, the order my mother placed for herself still wasn't accurate! There's no excuse for such poor customer service and a terrible level of order accuracy. If you want Captain Ds in Columbus, just go to Manchester or...

I did an online order of $13.14 and when the order was "supposed" to be ready for pick-up they called to tell me that they no longer offered this menu item. So I come up to the store and asked if someone could help me cancel the order and no manager EVER came out to offer any assistance. But online it says to come up to the store or call their number to cancel order. Instead they offered me $5.00 fish sandwich and the whole staff was extra rude, giving me dirty looks and saying nasty comments, when all I wanted was my money back or atleast an order given to me equal to the dollar amount charged to my credit card. I mean it's not my fault that what was online to order isn't something they carry anymore. I'm highly upset and this isn't the first time that an online order with this particular location has been messed up, another time I waited for over 30 minutes inside after placing an order inside the store. Basically I feel overcharged and very...

Oct. 14, Order#0268..I ordered the popcorn shrimp with fish with fries, coleslaw and 2 piece fish add on. I get home and I didn't get the 2 piece fish. I called spoke with someone and the lady told me to come back with the receipt. So I drove back to the Macon Rd location, the wait was quite long but that is to be expected on Friday night. I explain once I got to the window that all I was missing was 2 pieces of fish. The young lady at the drive thru was very apologetic. Well when I got home, my order was still wrong, I got a 3 piece fish with double coleslaw plus the 2 piece add on. I wasn't about to drive there again for the 3rd time. I don't know what was going on but they need to get...