Charleys Cheesesteaks — Restaurant in Columbus

Abhorrent service; the woman making our sandwiches insisted she put lettuce and tomato on a sandwich after we ordered a cheesesteak with no vegetables, aka JUST meat and cheese. She asked us if we wanted lettuce after we already ordered, we politely answered "no, just the steak and cheese." She asked again, and said something like "no toppings still means you get lettuce and tomato"?? We answered, again, "just meat and cheese, please" when she put lettuce on (even after she already asked, and we said no)... Then she took only half of the lettuce off and practically shoved the box at us when she was done. Unsure why "plain steak and cheese" was such a complicated order to fulfill, or how answering a question about our own order was wrong.

Tried to give the benefit of the doubt and enjoy the food as-is despite this location's terrible staff; sandwich tasted terrible, barely seasoned and tasted pre-boiled. Unfortunate...

Didn't get to eat here. After finally finding Charleys, located inside the Convention Center, they were closed at a time that stated they would be open. Called Charleys at same location and message came back that the number was disconnected. After calling another Charleys location, I was told that the downtown location is usually closed early when customer volume is low. So, instead of cutting the phone off, the message in the first call should have come back to say that this location is temporarily closed and than suggest the nearest available location. Instead, I was left very disappointed and ...

This is my first time leaving feedback! We tried the Philly cheesesteak, ultimate fries, and strawberry lemonade—I highly recommend all three! (I totally forgot to take a picture because we couldn't wait to eat!) Make sure to get everything on your Philly cheesesteak, including jalapeños. Despite the long line(it means this is a popular place :)), the food was delivered quickly (and warm!), and the staff were super nice. I'll...