Five Guys — Restaurant in Columbus

The burgers at this particular Five Guys location are not bad, though I had better in other locations. The strawberry shake I ordered was badly made, probably too quickly. As a result, it had big chunks of strawberry floating on the bottom of the cup. You could barely suck them through your straw. If you like chunky-moothies, you are going to love this place. The fries were soggy. The service lacks in fundamentals. Although seemingly friendly, it turned out not so friendly at the end. When I ordered my burgers, no one asked what toppings I wanted (they ask at other locations). I presumed they would put all of them in--but no. I received dry hamburgers with no toppings. Is there anyone who likes burgers like that? Hey, Five Guys, you need to train your employees better. Finally, the atmosphere or vibe was alternative-urban-inner city. I do not recommend...

Placed an online order, got home to find that one of my burgers was not fully cooked. I called the store to speak with a manager (Tim) and I was told that he was with a customer, could I please hold. After being on hold for about five minutes and listening to some less than appropriate music and the Cavaliers game, Tim comes to the phone, I explain that my burger was under cooked and I give my order number, name, and order details. Tim goes on to tell me that he was on “QC” and made sure that all of the burgers were done, so my burger was done. I explain that I am a customer not satisfied with my order and ask how can he help me resolve my issue? Tim tells me that I can call in the morning and speak with “Jess” the GM. I guess Five Guys does not believe in 5-star...

The staff are horrible. We are here right now, me and my friends came in, and they got all 4 of our orders wrong. They all put no cheese on all our burgers. They gave my friend a plain patty with one sorry piece of barely cooked bacon. We ordered a Cajun fry and the seasoning was dreadful. They barely put a spec on that thing. I would’ve preferred a bare, rotten, tasteless potato from a random field. The heavy set one was laughing and screaming the entire time. The one with the old braids was doing nothing but playing. Trust me, I get hating food service, I’d hate my life too. But all 4 orders no cheese and scraggly bacon? This entire experience was treacherous . Them “cheeseburgers”...