KPOT Korean BBQ & Hot Pot — Restaurant in Columbus

Idk if it was just me or what but the service was very slow. Waitress takes a long time to give refills on anything, even basic side items, and you only have 2 hours to stay in the seat? So a third of the time you're literally just waiting for the server to get back, then you put in what you want, then wait for it to come out... then you cook your own food which takes time... then you have what seems like less than a 3rd of the time to eat your food.

I'd rate 5/5 if not for the damned time limit.... or if there is going to be a time limit, the servers need to be very quick and attentive to getting you out your food. Otherwise how is this not a scam? All you can eat but you better make sure everything is done but many of these things are not in your control like how fast the food arrives at your table and when the servers come to check. Maybe I'm supposed to stand up and yell and wave my hands every time I need something, but how I grew up going to restaurants, this is not what you do. You're supposed to wait until the server checks on you to ask what you need.

But maybe if the owner of this restaurant reads this review, maybe they can let me know if I missed something. Maybe I missed something and there is a way to get the servers back to your table faster. Maybe a button or maybe it's just acceptable to waive down passing servers? Idk.. IF that's the case I'll try it again and readjust my review to give 4 or 5 stars. If not, then 1 star will have to do.

Regardless, the 2 hour window and long wait time meant I hardly got to eat anything. Paying so much for such little food is totally unacceptable.

I've been to similar restaurants in Asia. Much cheaper, easier to get food to the table, no time limit. I think Americans like this for the novelty or maybe I missed something. It's always possible this is a fault of ignorance of something on my part. I would love to think it was some oversight on my part because I hate leaving bad reviews but I feel it's important that people know what they're getting into so they're not wasting money in this economy...

So whoever reads this, feel free to let me know. I'll always take responsibility if I know something is more of my fault but from what I could tell it seemed like the restaurant was busy and the server and restaurant was just busy or neglectful. At some points I waited 15 to 20 or more minutes for the server to get back to me. Is...

I came yesterday with 5 of my friends and we had an extremely uncomfortable and frustrating experience. While we were ordering our soup broth, one of my friends ordered the miso broth. Our server, Hana, gave him the nastiest look after he ordered and scoffed while saying “ok” in response. We were thrown off and then I awkwardly asked “what’s the matter?” and she went on to say how my friend wasn’t representing their Asian culture well by getting the miso and how he should be ordering the szechuan broth or something other than miso as an Asian person. She rambled about how surprised she was that he would order that and continued to berate him on what he was ordering. There was no joking tone, no smiling, no lighthearted banter; just plain disrespect and ignorance. Then him and our other friend explained to her that he’s adopted and wasn’t raised in an Asian household, and the entire time she was just giving him a dirty look and acting so angry towards him. The entire interaction was genuinely so baffling and uncomfortable. Hana then went on about how Asian and Hispanic people never come in the restaurant and how disappointed she was that he wasn’t representing them well, and how inappropriate the broth choices were (mind you our table had a diverse mix of cultures and races, and regardless of this—all of her comments were beyond inappropriate.) The entire time she had the rudest tone and look on her face; she genuinely looked so offended and disgusted. I have never seen restaurant staff degrade a customer like that before and the entire table was so uncomfortable by her blatant disrespect.

I will also note that half of us wanted hot pot + Korean bbq and the other half just wanted hot pot, and we stated three separate times that we understood we all had to pay for both even if we weren’t all eating both; and her response and explanation about prices was incredibly rude and condescending as well. Additionally , half of us were military and the explanation on mil-discount not being for everyone even if we paid on one check was again extremely rude and condescending.

We all have been to hot pot + Korean bbq multiple times and never have we had such bad service and ignorant behavior from staff. Extremely gross behavior and I would never recommend this...

I brought my two friends with me tonight because the last two times I was in this restaurant everything was immaculate. We walked into the restaurant at 9:40pm and were immediately sat. Our waitress came over, and introduced herself and took our drink orders. Everything was fine until we had our food brought out to us. The lady that brought our food was extremely unprofessional, rude, and snippy. She didn’t say a word to us other than, “you know our menus are not placemats” after she placed food on them. We had to ask what meat was which and when we did she was short and attitudinal. First off, if the menus are not “placemats” then why would you put stuff on them. This is when everything went down hill. Shortly after we received our food we were told that the kitchen would be closing in 15 minutes. Keep in mind, this was at 9:58pm. We had just sat down, and we were told that after the rude staff brought our first round of food. The website states that the last seating is at 10:30pm. But if that’s the case why were we rushed? Also, everyone seemed to have a chip on their shoulder. We had multiple staff around us, sweeping and spraying cleaner like it was 10 minutes away from closing. The manager hovered around our area but not once bothered to come over and ask how everything was going. We had to ask our waitress for refills even though she was ten feet away from us socializing, on her phone, and cleaning up her section. We waited awhile until our grill was switched causing us to have to sit and wait even longer. The whole vibe was “off”. It’s sad that this was the atmosphere on a Friday night. If you’re going to close the kitchen that early, maybe notify the front staff to let people know that they will be closing the kitchen soon. My friend had an alcoholic beverage in which he stated that there was barely any liquor in it. It tasted like a fruit juice. This is sad because I truly love this place and have been a loyal customer but after tonight, I honestly don’t know if I will come back or...