Krispy Kreme — Restaurant in Columbus

On March 29, I ordered a single donut in the drive-thru which was $2.39. When I approached the window to pay, I gave the cashier $3.00. He told me that if I pay $3.00, he won't be able to give me change because they don't keep change. I questioned this because it sounds ridiculous to not be able to make change when someone pays cash for a tiny purchase, like a single donut. Instead of quickly paying, receiving change, and leaving the drive-thru with my donut, I had to waste time digging through my wallet for change and dealing with an apathetic cashier. Best I could find was $0.50 so I ended up paying $2.50 for a $2.39 purchase because I guess the manager doesn't go to the bank? I find this to be unacceptable. If cash is accepted at an establishment, they should either be prepared to provide exact change or round up the change given to me. I was owed $0.11. Least they could have done was offer to accept $2.25 for the donut. Technically, this isn't really fair to customers paying electronically, but it's also not fair to cash-paying customers to be charged an undisclosed cash surcharge. I paid ~105% of the disclosed price on the menu which is really unfair when one considers the fact that my cash payment didn't require Krispy Kreme to pay any sort of transaction fee to accept my payment like they would have to do if I paid with a credit card.

This is a major corporation, not an individually-owned donut truck downtown. They ought to either (1) indicate on their menu that they don't accept cash, (2) be prepared to make change like any other cash-accepting establishment, (3) round down on my total/round up on the change, or (4) price items as a whole dollar amount. A drive-thru should be quick and convenient, not whatever this was.

This was actually the first time I ever purchased a Krispy Kreme donut for myself, I've only ever had them at work when somebody brings them. I won't return, there are plenty of donut shops that don't penalize cash-paying customers with a surcharge and attitude from the cashier. I ordered the chocolate-frosted donut; it was ok, a little too sweet...

I only wish I could rate the Polaris Parkway Krispy Kreme a ZERO. On my recent visit to the drive-thru, I noticed that my donuts were cold. I went inside to attempt to resolve the issue. When I stated that the donuts were cold, I was told by a teen, " the donuts are prepared daily ."I responded that the freshness date has nothing to do with the temperature of the donuts. He went to get his supervisor, Jennifer; I again repeated to Jennifer that my donuts were indeed cold. I was told that the last batch was made two hours ago and that the donuts were fresh. I was genuinely puzzled how these employees could not comprehend the word temperature. Finally, I asked Jennifer to replace the cold donuts with room-temperature donuts. I was not given them, and thus, I walked out with the cold donuts. Employees lacking basic customer service skills speak volumes regarding a company's culture. As a consumer, I have often been complicit, allowing such behavior to ensue in hopes that the next customer will write a review or attempt a call back to talk to a manager. Rarely do we take action other than that complaining via Word-Of-Mouth, about negative experiences, with friends and family. Today, Krispy Kreme represented a well-known post-pandemic epidemic of "Poor Customer Service ."The epidemic is festering like a wound in need of an antibiotic. Front-line training, making certain candidates embody the essential customer service skillset, and people-centric leadership is only a few ideas for improving customer service. However, for me, a room temperature 3 pack would have sufficed. Thus, the next time I want to purchase donuts, I will remember this brief yet, meaningful experience and drive past...

I ask for 2 dozen Valentines day donuts and they say they are running low. I ask again please give me what you have they said they have exactly 12. I wait another 3 min in the drive thru just for coffee when i see several Valentines day donuts in the background. I go park go inside (w/o my coffee still) and ask for an exchange of one dozen assorted for a dozen of valentines as i originally wanted, a total of 2 dozen. They told me i had to pay for another dozen instead of an exchange. So long story short i waited 15min for the manager to become available to speak to me and in that time two customers were able to buy 2 dozen valentines day donuts without a problem. The managers response was we can sell a limited amount to each individual customer. So what I understood was if a Hispanic male asks for 2 dozen just tell him no if anyone else asks for 2 dozens valentines day donuts say yes. I made that perception clear to the manager minus the Hispanic reference and he said sorry and let me go after a 30min drivethru/walk in experience. (Sarcasam) Great communication with your employees on limited quantity valentines day donuts and good job making me wait in front of the credit card machine that all 7 of your customers had to use while i waited making each of them UNCOMFORTABLE as they swiped and entered their pin numbers. Your apology was to late, employee attitude and lies or miscommunication was unnecessary and making me wait 30min was ridiculous. THANKS FOR MAKING MY KIDS LATE TO...