Potbelly — Restaurant in Columbus

Ordered from Potbelly sandwich shop for National Sandwich Day. When someone orders a salad with cheddar cheese they expect shredded cheddar, not ONE SLICE OF hand torn cheese that you charge $2.49 for!!! It's really pretty disgusting knowing that someone put their hands on my cheese. I ordered the Farmhouse Salad it was also supposed to have egg in it any it didn't. Potbelly can't ever seen to get anything right. They overcharge and things are often missing from orders. Its incredibly disappointing. I also ordered the BLTA. Unfortunately, it doesn't even taste like a BLT because they don't use regular bacon. It's always incredibly dry, the tomatoes are tasteless, and the bacon tastes burnt.

You should take a page out of Jason's Deli's handbook! Their Bigger Better BLT is the absolute best sandwich I've ever tasted! And their salads have 41 custom ingredients THAT THEY NEVER CHARGE EXTRA FOR!!! They have several cheese cheeses and you can get one cheese, or all of them, and the cheese is shredded! The fact that Potbelly charges $2.49 for ONE PIECE OF hand torn cheddar cheese is absolutely ridiculous!!!

I keep telling myself that we won't go back to Potbelly. Last time I had string in my meal, the time before that there was hair in my salad. We should've...

I have used Potbelly several times for their catering/delivery and it seems like they always forget something, bowls for soup, chips, or late delivering my order. I placed an catering order for delivery on July 17th for a meeting on Monday July 22nd, our order was supposed to be delivered between 12-12:15, when our food did not show up by 12:25 I called Potbelly, and it took 3-4 minutes just to get someone to answer the phone. When they answered she explained that the delivery driver is just now leaving with our order. I was frustrated, and gave her my name and number because I wanted to speak with the manager. When 1:15 rolled around with still no food, I asked our admin to call - the lady on the phone said another 15 minutes. She said they had 6 big orders, and were behind. She took her information, and about 10 minutes later our delivery arrived at 1:25. I have not received a call back from the manager, and will not use again...

$6.19 for a bowl of soup? I'll have to wait until I'm a millionaire before I buy at that price.

Of all items that a person should be able to buy at a reasonable price, soup--the simplest food in the world--should be it. But of course you're not really interested in fair value but are much more interested in shamelessly extracting every last possible cent from everyone who walks through your door.

But go on, tell me how you must charge $6.19 because sourcing soup is so expensive. The cost of water! The cost of cream! The cost of a few ounces of vegetables! Oh my!

Unless you're a 5-star Michelin restaurant, and your head chef is personally sweating away at 5 a.m. to make this soup from a recipe his great-great-great grandmother gave to him when she cooked in Italy, do away with these insane and...