Sakana Restaurant — Restaurant in Columbus

I have been going to this restaurant for years! Have brought family and friends here. Have never really encountered any issues until last night. I took my son there after ranting and raving about how excellent the food was and how everyone is so nice. He orders the tilapia and didn't like the taste of it. Wasn't well prepared and tasted like eggs. I immediately informed our waitress and requested that we order a replacement. She immediately told me no. So I asked to speak with the manager. A lady came over and told us that the most she can do is give me 20% off the meal and we take the food home!?! I asked her why would I pay for and take home a meal that taste awful and I do not like? Again,I told her all I want is to exchange it for something else. I asked to speak to the owner. She came back a short time later and told me that the owner agreed to take the meal off my bill. So I asked her if we can order something else? This was about 9:20pm. The restaurant closes at 10pm. She proceeds to tell me that the kitchen is closed!?! But at 9:30, a couple comes in to order takeout and their order was taken; and previously I had requested to order takeout for my man and so the waitress comes to verify that I still wanted that order to go through. I thought the kitchen was closed? She could not answer. Apparently at this restaurant, you have to know exactly if you like what you order before you order it because if you don't like it, watch out!!!...

I used to order from this place a few years ago and thought it was ok. So, I thought today I'd try again. Meh, ok at best. The California roll was good, but I found something odd to me in the other two. The spicy tuna roll had a filler in the mixture and the shrimp tempura roll had lettuce in it. The spicy tuna was for a co-worker who told me about it, or I would never know. I found it bizzare to have lettuce in sushi rolls though! So, that took from my experience. I ordered the 3-roll combo and asked that the tuna be separated...no biggie right?! Wrong! When I picked up my order I was told that was not allowed or acceptable. They would go ahead this time since I didn't know, but not anymore! Hmm, well ok, whatever, not going to fuss over it. I asked for extra soy sauce on my order (since there's two people, three rolls, and well, I like soy sauce!) I got 3, yes THREE, packets. That's not nearly enough if you ask me, again, I like soy sauce. But thankfully, since it was a to go order, I had more in my desk at work.

Just seems to me like they are trying to be cheap and take shortcuts. Filler in tuna, lettuce in tempura roll, extra container a big deal, and like there's a shortage on soy sauce!!

I don't see me going back here; there are too many fantastic chinese/japanese restaurants in this area to be bothered with just ok food.

Just my two...

Took my wife and daughter for lunch today and it was bad . The first young lady didn’t speak English very well and messed up our appetizers, which we did not complain just kept the extra we did not order . I had steak and shrimp , my wife and daughter had chicken and shrimp. I ordered my steak medium rare , it was over cooked and chewy very poor quality of meat. But the worst part was the vegetables were not cooked at all. The carrots were rock hard , even the onions were not cooked !We could not even eat them . Told the waiter twice he said sorry , did not offer to replace with cooked food we could eat ! Then when I got my check , gave him my credit card he ran someone else bill on my card . We have been there is past and had good meals , but this was so bad I will never be back . Was a water of money , how do you treat customers like this and stay in business. I have had poor meals from restaurants in the past And never complained but this was the worst experience ever and I had to share because they did...