Steak 'n Shake — Restaurant in Columbus

Me and my family work throughout the week. On the weekends we eat out to have time together. Yesterday we were in 256 and ate at the Pickerington location and it was good kind and fast service. You would think since that location is busy in both drive through and dining that they would be more likely to have issues. Since we enjoyed yesterday we went back today but to the E Main St location which might I add is usually empty on the inside. My mother bought my niece and her food and on a separate order it was my sister my 4 year old nephew and myself. My mother received their food first and finished it in front of our face. In the meantime I watched a man come and order and get his food and leave. There was another woman’s whose order was mixed up. Although she ordered after us I watched her receive her refund and her food and leave. Since she came about twenty minutes after I placed my order I thought that I should get a refund as well. We couldn’t go eat anywhere else seeing as to how two people already ate. My nephew is starving at this point. The apparent manager Justine comes out forty minutes after I’ve paid and provides me a hand written note stating she provided a refund. I asked for my food and she says that she can not give the food and provide a refund. I don’t work at steak and shake and I didn’t come to waste time on my day off. I hadn’t seen Justine the whole time there except for when she brought the hand written receipt.. maybe if she was on the floor managing then everything wouldn’t be so mixed and confused. As a manager she knows she should acknowledge, apologize and then make it right. She apologized and kept trying to acknowledge the people in back of me to end the conversation. I never understood careless people...

Starting with what was good: I love that the condiments (that are handled in a less than sanitary manner) were not placed on top of my open fries as so manny do. What was wrong: fries were room tempt when I tasted them before leaving the parking lot, but I had no time to go back. Sandwich barely resembled their picture and less than a whole slice of cheese on a double w/ Cheese see 3 pictures I posted

On my prior drive thru order, the total quoted was $2+ over what it should have been. When I got to the window and the guy quoted it again I asked how he arrived at that total and told him it was $2+ more than my calculation. He said he felt attacked and never answered my question but told me to just look at the receipt.

First: I never raised my voice or was in any way aggressive. I asked about the total in an earnestly curious way. Much later I concluded that perhaps he was like the young grocery store cashiers who draw a complete blank as to how to calculate change when the register doesn't tell them; to wit: not fully prepared/trained for the position and insecurity

He already had my payment in hand, thus he charged me the original quote with out telling me. I took my receipt and pulled up so as not to delay the people behind me. When I looked at the receipt, it told me Nothing. It was not itemized and it wasn't even clear how much I was charged. I had to wait till I was home to look at my receipt; the S&S app and my bank account to figure out how much I was charged and that yes I was overcharged. The real kicker, he got my...

I have never seen such a dysfunctional setting in a restaurant! Upon stepping into the restaurant the first thing I noticed was three quarters of the restaurant's tables were dirty. The second thing was a huddle of employees in the corner laughing and talking very loudly. A young lady came to us and asked how many while still laughing about whatever they were talking about in the corner. She began to lead us around the restaurant looking for a clean table. There were none. Went back to the booth we started at and she went and got a rag to wipe it off. She gave us menus and said she would be right back. She went back to the huddle and came back to our table 5 minutes later. All this time the employees are loud and laughing while people are coming in the door. No one greeting them, some turning around and walking out after seeing the circus in front of them. We gave our order and asked for water. Recieved the shake within 5 minutes. A half hour later after watching the employees sitting at the bar eating, no one cleaning tables, no one running hot food because it didn't go to "their" table, people coming in for take out not begin waited on one of our meals came out, there were 2 of us. I asked when the meal was coming. She said they were working on it. That was it. The straw that broke the camels back. My husband said we are leaving. He asked to see the manager. He had his back to us, to his restaurant the whole time cooking. Very sad. Seak n shake is a...