Subway — Restaurant in Columbus

Dining area was clean--that was the sole positive of our experience. Restrooms, which my wife and I each utilized prior to approaching the counter, were not at all clean. After waiting for 5-7 minutes for someone to arrive at the counter, finally spotted an employee pop briefly out of the door leading to the back room who swung on the door jamb a few times, made brief eye contact with us, giggled to someone out of sight, then disappeared again to the back. 90 seconds or so later, she sauntered forward to where we were standing, made no greeting of any kind and began slowly--very slowly--to put on a glove. My wife began to go ahead and state our order when the girl started to sigh heavily (and repeatedly) and roll her eyes. I asked her, "I'm sorry, are we bothering you?". She replied by slowly shaking her head, never looking at us, smirking, and in a low whisper (which I had to have her repeat), "Just hot." I'll save the rest of the few words I had for this gem of a human but, suffice to say, we did not stay and chose instead to try the Jimmy John's across the street (where we received excellent, friendly, expedient service--and will be our go-to sandwich shop...

I don’t know if this subway has new management or not, but I was not satisfied with my experience. I have been dealing with this particular Subway for years now because it is closest to my home. I called on today to place a call in order. I was told to come up there to place the order instead. I asked the person why is that so? They gave me an excuse that didn’t make sense. I asked if I was speaking to the manager in which he replied “yes”. I asked if they had stopped doing call ins in which he replied “no”. I’m going to cut this review short by saying why give people a hard time who are trying to support the business. I have never heard of a Subway making someone come up there just to place an order. What if that person doesn’t have a car? What if they are sick and bedridden? Please do better as the people of Columbus have supported this business for all...

Could not get help from the staff, when they were told that the sweet and unsweet tea were completely out they suggested we can get anything out of the cold drink fridge. I explained I am an insulin dependent diabetic and I cannot drink anything out of there and we just paid for unsweet tea. Definitely a lackluster Customer service and while I get that it’s kind of crappy weather today. It was completely uncalled for and I guarantee it was not busy enough to not have unsweet or sweet tea made fresh. They also don’t have any sweetener whatsoever other than straight sugar. If you’re diabetic or have any kind of issues like that, I suggest...