Tim Hortons — Restaurant in Columbus

I went through the drive-thru here about a week ago. Here’s what happened with my girlfriend’s breakfast sandwich: the English muffin wasn’t toasted at all, the sausage was cold, and the cheese wasn’t melted. They also forgot to add sausage to the breakfast sandwich that I ordered. So both of our orders were messed up.

After we paid, the person at the window said our blueberry muffin was in the bag and I told them it was not. They questioned me again, and I reassured them we hadn’t received it so they got us our muffin.

I was irritated since I just spent about $13 and they messed up our order, but we had somewhere to be so we continued down the road after we found out our sandwiches were messed up. They also didn’t give me a receipt.

I’ve tried calling this store multiple times at different hours on different days and nobody ever answers the phone. I called Tim Hortons’ customer service number and the person I spoke with said they would be in contact with the store manager to figure out a resolution. I’ve yet to hear anything back, and I still can’t reach anyone at the store.

Not only will I never be going back to this specific location, but I refuse to give Tim Hortons as a company anymore of my money in the future. I understand that mistakes happen, we’re all human, but they obviously don’t care about correcting their mistakes and I’m out $13...

I had a negative turned positive experience here couple of days ago. I happen to be one of those weirdos eating breakfast right at noon for lunch. Once in a while at least. More often that I like, I admit... I like TH sandwiches in general and some might argue they are nothing to rave about. I think they are pretty good. I walked in this location since I happened to be in the area at 12:01 and wanted to order breakfast items but was told they stop serving those at noon. Talked to manager and was told they ran out of them. No biggie. Turned around left, then thought to myself well I am already here let me order something they have not run out of. Came back, manager then, his name is Hicham I believe according to his shirt name-tag, told me if I could wait they will make a fresh breakfast order for me since they gotta cook the sausage. I took his offer even though I was ok ordering something else off lunch menu but he was nice enough to do it when he saw me coming back inside. 7 mins and I was out with a fresh hot bkfst in a bag. I also was there long enough to notice the good working chemistry between the manager and rest of staff. He seemed very friendly and employees seemed pretty positive as a result. I understand service mishaps happen but the key is how a manager deals with it and this one handled...

So I've had issues of accountability with Tim Hortons before but this one is CONSISTENTLY bad. Orders wrong, pitiful employee attitudes and just in general not good service. Tim Hortons seems to have a mega issue with accountability. Take a bite to discover your sandwich is incorrect? Oh sorry, you took a bite already so we won't replace it.......even if thats the only way you discovered it was wrong. There was an issue with getting sour tasting ice cappuccinos from here (meaning cream or milk must be bad or machine is dirty.....just nasty) and I stopped today since its been a few months and I wanted one. It was extremely dark, they said the machine had just been cleaned so it would be that dark, okay? Weird. But they handed it to me and I immediately had to pull over and dump some out. Extra in your order is fantastic, not when its causing a cup to drip EVERYWHERE. Dripped on my legs, seat, door, wheel........I had to spend a few minutes cleaning my car up in the parking lot and I am still finding sticky spots in my car. At this point I'm about to just stop going to...