Waffle House — Restaurant in Columbus

Visited this location Tuesday, August 25 around 9 p.m. and the service was awful. There were only 3 couples seated. With one table eating, and the other two waiting... I waited about 8 minutes before I was even given a menu. The waitress tonight has THE worst personality and attitude to be working with the public. She, the cook, and other male server glanced at me several times while I sat waiting. Finally the cook said someone would be with me in a minute. There were two menus at the end if the counter, that no one sanitized, or even wiped down. She cane over finally, and asked what she could get for me. I asked for a menu first! Smh I could’ve already been ready to order. Long story short, she got the order mixed up with another seated table, I waited over 45 minutes for 4 of the simplest meals I could ask them to make... Her attitude was awful! I asked if she had the order right, even when I heard them mixing it up and almost arguing with each other and she replied, “I got it”! I left her a 5.00 tip, because it was a courteous thing to do! But she could’ve gotten 4 times that if she had a better ATTITUDE! I won’t be back to this location! I didn’t order negativity! I hope that management will consider retraining their people here on customer service and what is NOT acceptable, and how money literally walks out of the door like this... Smh And I like the Waffle...

We sat at our table for fifteen minutes without being greeted. They weren't busy at all they had a few to-go orders and maybe one other table. A server that we were familiar with finally came over and gave us our silverware. Our actual server came over five minutes later and took our drink orders. They were served to us ten minutes later. We were then left alone with our drinks for another ten minutes. When the server returned, she took our orders. Surprisingly, it didn't take long for my boyfriend to get his food (bacon cheeseburger with cheesy eggs). The eggs came first without any cheese. He sent them back. Five minutes later my waffle came out with his eggs all cheesed up as well as his burger without bacon, onions, pickles, but instead browned lettuce. The rest of my meal came out just fine. He asked our server for just bacon, pickles, and fresh lettuce. The burger was now fixed. We were finishing our meals when the server dropped our ticket on the table as she walked passed. We both work in a restaurant, so we understand how it is sometimes. Our server might've been new or just had a rough shift, we understand. I couldn't help but to notice that other tables came in and had the same server and had a much faster, more attentive experience. I just wish we had had the same. I know Waffle House isn't known for an A+ service or even A+...

These people are the worst they will literally charge you for things and not give them to you… they are never available to address their order mistakes … this is the 3rd time they’ve mess up my order and they never even sneer the phone for customers … you have to drive back to the store just to be snarled at … they won’t re fix the order they will just add what they messed up… its ghetto and Im not one to complain but 3 times in a month and no customer service but stealing customers money by charging for items but failing to add them is Terrible… BE ADVISED !!! they will ration your portions if you order more of the same thing instead of fixing it they would a individual order… ordered 3 chicken bowls added Jalapeño and eggs … they added no eggs and the chicken looks like they only cooked 2 breast and spread it over 3 bowls and I ordered online so somebody just can’t read or doesn’t care to steal...