Windchimes Chinese Restaurant — Restaurant in Columbus

My coworkers and I placed a lunch take out order for the seven of us. I decided to spoil myself a little and ordered the $13.00 teriyaki chicken. I’ve had this dish when dining in a while back and let me tell you, it was not what I received. All that they gave me was a container of sliced grilled chicken and a container of rice. There was no teriyaki sauce on the chicken OR on the side. Plus it wasn’t the same chicken I had before.

I decided to call them and see if they could possibly bring me the correct meal or make it right in some way. When I called, the man on the phone argued with me and insisted they put the sauce in a container, on the side, and in the bag. I told him that yes there was a sauce, but it was the extra brown sauce my other coworker ordered. I know what teriyaki sauce tastes like and it definitely wasn’t it. He kept putting me on hold then coming back and insisting I was wrong and that they know it’s the right chicken and they know the sauce was there. He said the only thing they could do was make me something else but I had to bring them the other meal back and pick it up myself. I told him my lunch was over and I couldn’t leave. He actually refused a refund or credit and said there was nothing he could do. I apparently didn’t specify that I wanted the “specialty menu” teriyaki chicken and apparently I’m just lying that I have no sauce.

After 10 minutes on the phone during my lunch, while my other coworker are eating their meals, one of the girls grabs my phone to see if they can get further with the worker than I did. Finally, after a 19 minute conversation, the guy agrees to have a different meal delivered to me but refused to issue any credits.

Windchimes has not only lost me as a customer, but they have also lost the other coworkers who ordered with me that day. This was a lunch order of over $50, we work right down the street and will never order there again.

I’m not a hard person it please. A simple refund, future credit, or even for the worker to have agreed to bring me something else right away would have made me happy. I’ve never been spoke to as a customer the way this guy spoke to me. I’ll never go back...

I called for a to go order at 3pm on 12/24/2023, we asked for a pick up time at 6:30pm. When we got there at 6:30 the waiting area was very crowded, it was hot, a fire code violation, and no direction on where to go to check in for pick up or where to check in for restaurant. It took us on hour past 6:30 to get our food, but I think we got ours early because I said I wanted a refund. There had been people sitting and waiting on to go order that they were to pick up at 5:30 who finally got their food at 7pm. An hour and a half wait for food is crazy! The person they had working the front to help, was not very helpful at all… he couldn’t tell you were your food order was, how long it would take, and seemed like he wasn’t no the appropriate person to work up front. While we were waiting a person came up who was eating in and said they have been at their table for 45 minutes and they had yet to have a server come over and get their drink order! I know and understand Christmas Eve is a busy night for Chinese restaurants, but they know this and should have been prepared. We have been going their for years for Christmas Eve dinner and not sure we...

I do enjoy Chinese food very much and was told this place was particularly wonderful. So let me tell you my experience:

Interior: A bit dark, but cozy. I came in when only a few others were around, so it was pretty quiet. The wallpaper could use a changing, but it wasn't bad. Comfortable chairs and nice place settings were good to see.

Service: Very helpful and nice. They were able to say how spicy anything was or if anything could be changed.

Food: I ordered the Szechwan duck. Duck is very interesting to eat, but the sauce and vegetables were wonderful. The menu was quite extensive, giving many options for anyone who wanted to try anything different OR familiar. I also shared the lettuce wraps, which were tasty and filling. They could easily be a meal if anyone wanted to be grain free.

Conclusion: I can see why everyone likes this place. The interior could use a fresh coat of paint or some new wallpaper, but I definitely want to come back and try some of the other dishes like the garlic style beef or Hunan chicken. Still tasty and wonderful. 4...