I initially visited this restaurant in August 2015 and the experience was absolutely amazing. The food was top-of-the-line with the burger meat tasting just delicious and it was the best burger I’ve ever had. So at the time I said this is the only place I’m gonna have burger in the United States. The fries came in this funnel and they were big. They brought in the fries with different kinds of sauces, which were absolutely amazing. The service was great back in 2015 as well.

Since then, I have recommended this restaurant to many different people who came back, saying they loved it.

Then the restaurant name changed from 1040 burgr to Gordon Ramsay Burger. Gordon Ramsay was the owner of this restaurant back then as well.

Then I was there in 2018 and the food was not the same. I still kept recommending the place too many people who seemed to really like it.

My most recent experience from two days ago was not good. I made a reservation for my girlfriend and I for 8 PM. We landed in Vegas early and my date was extremely hungry so we decided to head to the restaurant right away and we got there at 7 PM. Before we even got there, I called the restaurant at 6:30 PM explaining the situation and saying that I have a reservation, can we please change the reservation to 7 PM because we are extremely hungry. The answer was no. I told her that my girlfriend was pregnant and she hung up the phone.

We arrived at the restaurant, and I talked to the hostess. I explained the situation again. She was very polite and said that she could not do it so then I asked to talk to the manager. The manager came in, she was pleasant and polite and I explained the situation again and said that we arrived early can we please get a table and I also pointed out that there were over 20 empty tables that we could see because the restaurant is in the open setting. The answer was no, and she told us that they had lots of reservations and that’s why the tables are available. It was not true and completely absurd given that there was a line that was moving for people who just decided to walk in. I was really taken aback and kind of shocked by the blunt refusal. My girlfriend is extremely intelligent, she’s just brilliant. She said let’s just stand in line which is what we did and within 15 minutes they took us in and we got a table. Throughout the time, we were having dinner, we could see several open tables. Just observing the dynamics at the restaurant, I could tell that it was mismanaged, and there was really no reason to turn us down especially since we already had a reservation and it wasn’t like we were gonna take somebody else’s table. They were serving walk-in customers & many of the tables were just available.

By the way, we waited forever to get the food…

Now about the food - I will not go back to that restaurant again because there is nothing special about the burger anymore and the memories from 2015 faded for good. The meat did not taste well and the fries were terrible. It has become just another restaurant while you don’t feel welcome, where people don’t treat you well, and the food is just mediocre at best.

I don’t say this lightly, and it is with a heavy heart that I’m writing this review, but I will not go back to this restaurant ever again and I will never recommend it to anybody again. It’s just not worth it. My prediction is that in less than a year this specific restaurant will close because people have options and nobody’s gonna stand in line to eat mediocre food they can get at Wendy’s.