Our recent visit to Wicked Spoon was nothing short of a disaster due to the unprofessional behavior of the manager, Sheri.

We came to Vegas for a convention with our family, including two small children (a 3-year-old and a 7-month-old). We decided to visit Wicked Spoon again because it seemed like a decent option for kids, though the food was mediocre. On our second visit, we stood in line for about 35 minutes with our children. Once we got to the front, we waited in a second line to be seated. Naturally, the kids started getting restless, but we remained patient.

After another 10 minutes, we asked to be seated at a booth for the comfort of our family. The hostess told us a table was being cleaned, so we waited. However, even after the table was ready, the hostess ignored us and seated several parties who had arrived after us. At this point, our younger child was crying, and my younger brother suddenly got a nosebleed. My mom had to start breastfeeding while standing in line—yet, despite our clear need, the hostess continued seating others while we waited.

We had now been waiting for nearly an hour when I approached the manager, Sheri, to explain our situation. I politely explained that my mom was breastfeeding, our kids were upset, and we had been waiting for too long. Instead of listening, Sheri responded with a robotic attitude, repeating the phrase, “You have to wait until you’re invited to sit.” Despite our polite request, she showed no empathy or understanding of our situation.

When I asked why we couldn’t sit at the table that was already clean, Sheri responded with an attitude, offering either a longer wait or a refund. She even tried to grab the check from my mom’s hand while she was breastfeeding, which was incredibly disrespectful. When I pointed out how unprofessional her behavior was, she declared that she was refusing service and threatened to call security if we didn’t leave.

To our shock, Sheri called security on our family—two women and two small children. Four security guards arrived to deal with what should have been a simple seating issue. The security officers were professional and sympathetic; one even suggested that we report Sheri to the general manager, as it was clear we were not the ones causing a problem.

We followed their advice and spoke with the general manager of the Cosmopolitan, who was equally shocked by Sheri’s behavior. He apologized for the incident and provided us with a voucher, assuring us that a formal report would be filed.

This experience was incredibly humiliating for my family. My mom had to breastfeed while standing in line, and our children were upset and hungry. After being treated so poorly, we had to spend another hour finding another place to eat. Fortunately, we ended up at Mon Ami in the Paris Hotel, where the staff was incredibly accommodating. They gave us priority seating due to the children and made sure my mom had a comfortable space to breastfeed. The difference between the service at Mon Ami and Wicked Spoon was night and day.

Sheri’s behavior was inexcusable from start to finish. Rather than helping resolve the situation, she escalated it unnecessarily, acting more like a power-tripping authority figure than a manager responsible for customer service. Her attitude toward our family was dismissive, and she showed zero empathy, particularly toward a mother with small children.

I hope the management at Wicked Spoon and the Cosmopolitan take this matter seriously. Families should never be treated this way. The situation was completely avoidable if Sheri had shown a basic level of professionalism and decency. Instead, she left us feeling humiliated and disrespected.