Sonic Drive-In — Restaurant in Converse

As many reviewers have noted, this location is in serious disrepair. Many of the ordering kiosks are either not functional at all with signs indicating they are “out of order”, have screens with error messages, or functional to have orders taken, but when the customer is prompted to pay, the display is scrambled. You cannot tell if your card has been charged.

I prefer to order using the Sonic app, but for the last 2-3 months, anytime you try to order using the app for this location, the app says there is an error or “something went wrong”. But, if you select a nearby location, it works just fine. After inquiring at this location about the problems with the app, they said it was an issue with a third party, assuming they mean the app provider. I would assume that if this was the case, none of the locations would work properly.

The food quality is hit or miss here. One time, I got a burger that was delicious, and it reminded me of Sonic from the 90’s. Most of the time, if I order a burger, it’s overcooked, dry, too salty, etc. The chicken strips are also overcooked and look like they have been cooked in old oil that hasn’t been changed in an awhile. I like to get a hot fudge sundae now and then, but the last time I got one, it came out with a solid piece of fudge. I tried to “cut” the fudge with my spoon but couldn’t. It was essentially inedible.

I have been a customer of this location since I moved to San Antonio in 2007. The quality has continued to go downhill. I don’t know if the problems are bad management, staffing issues, lack of funds, or all of the above. If there isn’t some kind of improvement, I don’t see myself going back there. I would sooner drive further to a different location where I know that I will get my...

Lilly is a poor example of a manager, who wants to make excuses for her companies failures rather than take accountability for them. None of their card readers ever work and while the stalls offer to pay for the app no one can tell you how to do it, they just say it only works if you order through the app; if that’s the case, why offer it on the screen. She just kept passing the buck off to “Nathan””,” saying it’s his responsibility to handle addressing the card readers. Not to mention she failed to even slightly address the sarcastic and rude carhop who came to my window.

Management here is lacking, when they need to swipe your card elsewhere they take your cards and hold your food. I’m not going to trust someone with access to thousands of dollars on my card for them to not trust me with twelve so I can start eating.

I am a very frequent patron of this establishment, this location specifically, however I will not be spending money at this location again. Hopefully they can install some competent leadership and maybe salvage that sinking ship.

Good team you got “Nathan,” more than ready to throw you under the bus rather than take a general accountability. These failures are the organizations, and the customer shouldn’t be held at...

(After pushing the RED button, I had to leave the Sonic on FM-78 after waiting 5-min. It was 0630; left 0635, no other vehicles in stalls. Reason: I saw people inside prep area but no one answered the call.)

Beat feet to Sonic on Kitty Hawk Rd, as on route to my destination.

Compare: Within 10-seconds of hitting the RED button, "Lilly" answered in an unexpectedly welcoming voice. (Positive 'wow!') I ordered #14 on menu (breakfast burrito, tots, beverage).

I asked for a hot cup o'joe as my beverage. She apologized and asked if I could wait a few minutes she could brew some up, fresh!

Within a few minutes, she delivered my order with a smile and ensured I had everything I needed to accessorize my meal in another bag (napkins, coffee stirrer, sugar, creamer, ketchup, salsa, AND the omnipresent Sonic mints). A few minutes later, she stopped by to see if I needed anything else.

Her smile, attentiveness, and attitude definitely had a positive impact to my morning!

Thanks for making a difference, Lilly! Hopefully, you can spread that positive attitude everyday you work at my NEW Sonic...