Chuy's — Restaurant in Conway

When we got there it was busy and they took our name. We waited outside out of the way until we got a text to be seated. We were taken to a table on the covered patio that was in the sun. We opted for the table in the shade and as we were being seated a group came from behind us with another wait person who started yelling that we were sitting at their table and that they were in front of us and that they had chosen that table as they walked around to the entrance. The wait person asked us if we would mind moving to the sunny table but we decided to stay there. Then, the other table insisted that our wait person was supposed to wait on them as they had specifically asked for her. A group of your staff (4) stood there and let these crazy people tell them what to do. The other group only ordered children's plates and water while our group of 5 ordered full meals and appetizers. The wait person we had was okay but seem unsure how to deal with the situation. I had a Chile relleno that was really fresh and good but there is a spice in your refried beans that gave me instant heartburn. We ordered some extra sauces that were rather good as well. We only ordered teas, sodas and water as we were going to the hospital afterwards to visit a family member. Just maybe train your staff to deescalate entitled customers. My sister was concerned that their wait person didn't get tipped for serving that group. They were obnoxiously loud to boot. We got a sampler plate that tasty but our appetizers came at the same time as...

Second time to go, both experiences was problematic.! Today at 2pm ordered margaritas and appetizers , took about 15 minutes to get drink and another 15 minutes to get appetizers. Waitress wanted me to order food before getting appetizers. Told her no thanks I would order after I got appetizers. After getting appetizers we ordered. Everybody’s food came but mine . I had ordered fajitas and they brought my rice and beans and salad. The meat showed up in about another ten minutes and was wrong. I told them it was wrong and they carried it back and it took another 15 minutes to get. All the rest of my food had sat there waiting and was very cold. Never asked if we wanted another drink. I’m not going to blame everything on the server because she apparently was new. My problem was management, never saw one working the floor and no one ever came by my table to check. There should have been a manager on top of the situation. They were not busy at the time we were there. I think that I would rather make the drive to North Little Rock because it would take less time and I would get my food when everybody else gets there’s. Management is taking the busyness off of being a new restaurant opening in Conway. I was in restaurant management for years and opened a lot of new restaurants. You can’t run a restaurant from the office. Go to North Little Rock store and you will see a front room manager working the...

I don't know where to start. Maybe I'm just not familiar with their cuisine but I've never in my life had chili used as enchilada sauce. So maybe thats just a me thing and other people love it but it would be nice if it was mentioned on the menu or by the wait staff. However I don't know a soul alive that orders cheese enchiladas that would expect or be happy with a cold tortilla wrapped around cold shredded cheese. The cheese wasn't melted, nor was it room temperature, it was COLD yellow shredded cheese. I don't know if they store cheese in a freezer but even 10 seconds in a microwave would have made it melt to some degree. My child said the two tiny chicken balls in their meal was ok but we spent 10+ minutes trying to flag down staff for ketchup before the kid said forget it let's just go. They weren't super busy, what appeared to be managers walking around supervising didn't bother checking on us or ask why I was trashing a full plate. Literally took one bite and about puked. I will say the chips and dip were OK. The tea was hot and immediately melted what little ice they'd put in my cup. Staff was super friendly but we won't be back. $50 on lunch for 1 adult and 1 child its crazy also. Especially when the...