Wendy's — Restaurant in Conway

Wendy's has always been a favorite, but we hit on a bad evening. (Friday night). It took 40 minutes to get our orders. Once in the drive through area, you could NOT get out of line. Cars started pulling up all the way around the building. I wasn't in a big hurry and kept thinking that soon the line would have to move. Then some disgruntled customers started acting out. They were getting out of the cars and walking to the window. Some were on their phones and I have no idea who they were talking too, but if I could have moved out vehicle out of the way, I would have done it quickly! It was very frightening. The cars at the end of the line were hollaring at vehicles ahead of them in line to see what the hold-up was. Then to make it worse, they stopped talking through the intercom with customers which made people more angry. So now, no one knew what was happening. You could feel the tempers escalating and our car was caught right in between of the speakers and the cars which had already ordered aloooong time ago. Vehicles just turned off their engines and waited and people got mad at that also because the line was completely at a stand still. Cars at the far end of the drive, squealed around and then double parked and got out of their cars. Some honked their horns and screamed, "Go across the street to Sonic." Some used profanity and hands gestures. All I wanted to do was get out of there and couldn't leave. When I was able to move forward, they finially broke silence and said they were missing 2 employees who were a 'no show'. They were very unhappy. I paid for ours at the same window we received our food from and the order was all wrong. I didn't complain, I was just glad to get out of there. Needles to say or didn't get eaten either. It will be a long time before we order...

Walked in last night to chaos!!!! So when is it okay for all the employees to turn around and start playing, laughing and cutting up as guests walk up to try and order?!!!When did Wendy's start to Not Care?!!!! Every single Employee last night needs to be taught all over again How To Be A Considerate Human Being!!!! When did we start raising Children To Completely Disrespect Everyone???!! When is enough going to be enough?!!! I've NEVER EVER EVER experienced this kind of inconsiderate human beings at any other Wendy's across this USA,But This Wendy's In Conway,This One Right Here,Needs To Be Gutted,And To Start Over!!! Obviously whomever is the owner and in management positions just don't give a S###!!!! So save your hard earned money and time and go somewhere else,where you actually matter!!!! Also ordered delivery from the same establishment on 7-27-24 and my entire order was incorrect. I have Stage 4 Colon Cancer and certain foods I can't handle so I order with special instructions and they might has well have slapped me personally in the face. Thought going in would be better,But That Was A Mistake,But A Blessing In Disguise!!!! If I would've had my phone or my husband we would have taken pictures of what we walked into last night 7-29-24,Awful!!!!! You should all be ashamed of yourselves!!!! Just Crazy That Another Establishment Is Going Down The Drain, Because People Just Don't Care Anymore,Or Have Morals!!!! Someone higher up needs to plan a few surprise visits and maybe place some orders with special instructions and see what you get!!! Camera's need to be placed in the kitchen and front of the house so Everyone Can See The Chaos And Maybe Let The Chaos Go And Start...

3/17/23 Had spent the afternoon in Conway shopping and wanted to hit one of the restaurants on our way out. This Wendy’s location was least pack so we decided to go there. Upon entry we notice we were the only customers inside the building. We ordered and paid then proceeded to the soda machine. Upon arriving at the machine there was ice on the floor and all over the counter beside the soda machine along with various small pieces of trash. Figured someone was just really messy at the soda machine before we arrived. Then we noticed we were standing in soda as well while trying to get our drinks. Our shoes then became sticky as we walked across the floors that looked like they hadn’t been cleaned at all. We had ordered in so we looked for a table to sit at. All the tables were disgusting and looked as if they hadn’t been washed all day. We ended up sitting in the padded chairs at the fake fire place and tv as it was the least dirty in the entire place. While we ate, no one else came in except right when we were about to leave. The employees stood around talking rather than cleaning the lobby or tables off. This was around 6:30 p.m. I have used this location several times for their drive thru because it’s on the way out of town and never had a problem but the inside of this place...