BurgerFi — Restaurant in Coral Springs

RAW CHICKEN AND DIRTY DINING, YIKES!! MANAGEMENT MIA! CALL CORPORATE AND THEN CALL THE DOCTOR!

As a repeat customer, I am shocked at how far BurgerFi Coral Springs has fallen. What was once a clean, enjoyable, and reliable spot has now become a cautionary tale of mismanagement, neglect, and unacceptable risks to customer safety.

I dined at 8pm on Friday, September 26th, 2025. From the moment I walked in, it was clear something was wrong. The dining room and ordering counter were untidy—greasy surfaces, old napkins, dusty fixtures. My father always said, “If the front of a restaurant looks dirty, imagine the back.” That thought haunted me throughout the night.

The cashier struggled with a malfunctioning iPad instead of the standard POS system, leaving customers waiting far too long. The staff—young kids clearly left to manage the store alone—were doing their best, but there was no sign of management .

The ordering area was a mess: dusty card holders, soiled napkins, cups covering the beer taps (apparently “out,” though likely because nobody was old enough to serve). Even the soda station was sticky, oversprayed, and out of stock on several options—worse yet, employees were using it casually while customers waited in line. The floor was greasy and covered in rags. There were kid menus and no crayons. Ripped seats. A clear overture for what was yet to come.

When my order finally came, it was wrong. The cashier had rung in a plain burger instead of the cheeseburger I asked for. No utensils were provided—I had to dig out a broken knife from a jammed dispenser to cut my daughter’s chicken tenders. And then came the worst moment: her chicken was undercooked.

I immediately returned to the counter, terrified that my child could be sick from eating raw chicken. The young woman helping me was kind but powerless. With no manager in the building, nobody could issue a refund. Instead, I was asked to scribble my information on the back of my receipt. Let me be very clear: there was not a single manager in the restaurant on a Friday night during dinner rush.

This is not just poor service—this is dangerous. The restaurant was filthy, the staff was untrained and unsupported, and the food was unsafe. I am left hoping my daughter doesn’t get salmonella from what should have been a simple kid’s meal.

To the credit of the young employee who kept her cool and tried her best—thank you. But this is not her fault. This is a total collapse of management, training, and corporate oversight.

Final warning: I will never return. This location is no longer clean, safe, or reliable. Customers deserve better, and families certainly should not have to fear food poisoning from a kid’s meal. Please—stay...

⭐ 1 Star – If I could give zero, I would. Location: BurgerFi – Coral Springs

Hands down one of the worst restaurant experiences I’ve ever had — and unfortunately, this isn’t the first time here. I gave them too many chances, but this last visit sealed it.

I’m vegan. I ordered a green-style burger (no bun) they brought it out with buns after 30 minutes of waiting. Not only did they forget my order entirely, they also forgot where I was sitting. My wife had to go inside just to remind them we exist. No apology. No urgency.

When they finally remade it, they still got it wrong again. I had to walk in AGAIN after another 20 minutes just to find my food sitting there cold. No one brought it to our table like they were supposed to. I hadn’t even eaten all day.

Third time’s the charm? Nope. I bite into what should’ve been my green-style vegan burger and it’s covered in BurgerFi sauce (which has mayo). I go back in, ask for the manager — who I had already spoken to earlier — and the guy couldn’t care less. No apology. No accountability. Just blank stares and a dismissive “you’ll have to wait a minute, bro.”

Wait for what? You’ve already wasted an hour of my time and still can’t get a simple vegan order right — even after three tries. I had to yell just to get a response. This isn’t customer service — it’s straight disrespect.

I finally said enough is enough, tossed the food back, and walked out.

Save yourself the headache. If you have allergies, dietary restrictions, or just expect basic human decency when dining out, BurgerFi Coral Springs will disappoint you every time.

Calling corporate next — this team needs a total reset.

I was going to this burger fi for years. I’ll never...

Hold your horses, fella! Put that double cheeseburger down and let it sit. That's the only way to let all that juicy soak into those perfectly plump patties. And believe me, it's got all the right juices in all the right places. I somehow managed to bite into a part of the burger that wasn't covered in bacon. The meat itself had a pleasing, nutty taste to it. The burger arrived neatly clothed in a paper pocket, giving it a somewhat distinguished look. I wasn't sure if I should shake it's hand or bite it (not the first time I've said that, ahem). Don't get me started on the toppings! The toppings were fresh and generous. It's rare to get a burger these days without shredded lettuce. For using an actual full leaf, God bless them. The pickles were exceptional too. How many times have you experienced overpickled or even worse, not pickled enough. But not here. These pickles were firm and thick, and that's all I'm gonna say about that. Naturally I did not get onions because onions are the devil.

Really after the burger you don't need to know anything else about BurgerFi. The lines move generally fast and ordering takes all of three minutes if you can read. Help yourself to infinite fizzy options in the soda machine or drink beer. They'll give you a number and take your name so they can easily find and greet you like a new neighbor. The burger took under five minutes to prepare.

My only complaint is the bread. It's somewhat inadequate when it comes to holding together all that deliciousness. It would have been nice to grip a bun (watch out now) that had a bit more absorbtion. It was cold out tonight and I could tell the double patties wanted a thick coat of carbs to keep it warm....