I see why this place is called Claim Jumper, cause I want to jump right out of that place. Always loved Claim Jumper and was excited to go to the Costa Mesa one after not going in a while. However, I was met with disappointment. While the food was truly delicious and the Grinch theme cocktail was superb, the service was less than quality. Our server presented all of our food at once, salads and entrees together, and worst of all, did not visit our table once after that. He did not come to check up on us or ask if we needed anything. It was difficult to grab his attention because he was rarely in our dining area. While I do acknowledge that the restaurant was busy and our server might have been spread thin, it was the lack of professional courtesy that was presented. If he even checked up on us once, I would have been satisfied.

Additionally, we asked for a side of ranch for our meal, and never received it. We were also not offered refills on our drinks. If he had told us he was sorry for the wait, I could excuse the behavior, yet he always made it seem like a burden to come check on us. Moreover, he did not take our plates away, leaving them on the table to pile up until we got dessert. He had to place the dessert on the next table first when he noticed that our table was full of dirty dishes. I would also like to add that the bus person saw our table and did nothing about it. We were finally served dessert after he cleared our table.

I went to the Claim Jumpers in Costa Mesa at the South Coast Plaza Mall. I don’t remember our server’s name, but I went there on Thursday, December 14, 2023 in the evening. If I could give a negative tip or negative stars I would. But since I can’t, 0 stars for customer service, but 5 stars for the food cause it was delicious! So, overall 3 stars. I hope you all have a better experience than I had.