Papa Johns Pizza — Restaurant in Council Bluffs

I found that the store specifically on 8th and Broadway in Council Bluffs Iowa had poor customer service! The attendant was not very knowledgeable to be taking orders as she was probably the rudest. Upon placing my order I asked if there were any specials, she rattled off some of the specials where i had to ask her to repeat as she went too fast. Once I established the special offers I began to place my order. I ordered 4 large pizzas which she quoted me $10 per pizza and each pizza was allotted 2 toppings. When I said may I have one with Ham and pineapple she said very snotty in the phone we don't have pineapple. I said okay, do you have Canadian bacon? She then began to sigh in the phone very loudly as I was interrupting something else that she may be doing. Then she sped up and said the okay and I was not done ordering so I began to repeat my order (very calming I might add) as I was not going to stoop to her level by sighing in the phone. I am sorry I called the established and messed with her time on perhaps texting on the phone, or looking on the internet. All I wanted to do is get some pizza for my family and stimulate the environment. She gave No thank you for choosing Papa Johns, no thank you at all!!! I had to say wait, wait, whats my total and long do you think it will be before I can come and pick up. She then guess what...SIGHED AGAIN! Please quit if you do not like your job, and allow someone else to take your place that I am sure would be very thankful to have some income and give great customer service. I understand everyone has a bad day, but hang it on the problem tree before you hit the door. Take some pride in the customer service you give, because that is what will bring them back. Take this how you may but you don't know unless this information is passed on. ...

You know I hate to give a one-star review, as many of you that follow me know I am now over 5 million views and I hate to complain but this is a complaint. Papa John's in Council Bluffs has really gone downhill.

My wife placed the same order she does almost every time and I go to pick it up. I'm greeted to people making pizza cussing along with their favorite rap song, it would be nice if people with facial hair hovering over the pizza would wear some type of a face net but that isn't really what got me upset tonight.

The chicken bacon ranch has no Ranch. This is an order that my wife has made dozens of times over the last few years. Probably twice a month we get pizza there. And the guy on the phone was nice enough as he told me if I want a chicken bacon ranch I have to buy a chicken bacon ranch and that they will not remake it.

And this really is my fault because we were going to get pizza from either Bertha's or Pizza King but I figured it would be faster just to pick it up from Papa John's.

I guess I have learned my lesson. And even though I'm sure they're not going to miss my business, unfortunately many thousand people in Council Bluffs and tens of thousands of people in Omaha actually read my reviews.

So as a person that has done these types of reviews going on 6 years now, might I recommend for those in Council Bluffs seeking a good quality pizza because let's be honest Papa John's has decreased in quality, might I recommend that you try berthas off of 16th Street or Pizza King or Pizza Counter. Anytime I have ever had an issue with any of those establishments, the situation was...

I wish I had read reviews before ordering because my experience echos others here. I called at exactly 4:51 to place my order. I was told 45 minutes or less. Called in to check on it at 5:45 and was told any minute. Called again at 6:10. Any minute. Called again at 6:25. Told —-what else?—any minute. As my crying kids and husband and I left the hotel to track down dinner elsewhere at 6:35, the (really kind) hotel manager saw us and wanted to know what was going on. She immediately called papa johns herself and found out the driver was back. He had “gone to our room and no one was there” (not true) and hadn’t bothered to call us before heading back. So almost two hours after placing my order we took two bawling kids to a gas station for pizza. Beyond frustrated with my experience and the poor customer service at every turn. (Each person aside from the initial order was condescending.) Save yourself...order from literally anywhere else. I expect MUCH better from a well...