IHOP — Restaurant in Covington

I have come here many times and have always enjoyed good service. When they added plant based sausage to the menu, I was over joyed. My boyfriend and I have come in at least a dozen times since then and I have traded the meats for plant based for no charge every time and only twice had to have the server confirm with management they would do that. Well, not today. I was presented with a bill for the meal I ordered plus the full price of the plant based sausage. I asked the server and she said plant based costs more and that was the charge. I asked her to check and also,to note the "substitution" was being charged at full price. Justin, acting manager came over and said it was ihop policy and he didn't set it. He called the manager and came back to say he didn't know what servers had been getting it wrong but they shouldn't have. I had also pointed out the $6.00 worth of meat had been charged for with the meal but not served and the substitution had been added at full price. He said he feels the same at the gas station. Um...I don't pay for a gallon of gas, not take it, then get charged for the one I take as well. He was rude, dismissive, condescending, and interupted my every attempt to say I was being asked to pay fullprice for two things while only getting the lesser priced one. A substitution price, while highly inappropriate in this case, should never be the full price of the item being subbed while the charged-for menu item is removed. I was happy to let vegetarian friends know about ihop offering us a chance to eat breakfast out but now I say, don't get cheated and treated badly in the process. We will...

Tonight my family and I were dining at this location and witnessed something absolutely appalling involving your manager. We were sitting at the tables closest to the front door. There was a woman that had been waiting for a VERY long time for her to-go order and when the manager finally brought it out- the woman began to mention that she had been waiting 30 minutes and was really frustrated about it. She was calm, polite and didn’t raise her voice. Your manager immediately began yelling at her. He stated “I have one fu@king cook back there-and he is cooking for all these other people”. The woman then stated calmly that there are only a few people in the whole restaurant and that it shouldn’t take 30 or more minutes to get the to-go orders out. She told him that “if you guys need more cooks then you should hire more cooks because customers shouldn’t have to wait so long for the food.” He started screaming and cursing at her again. He said “tell the as@hole owner that-it’s not my fu@king fault.” She then told him that HE is the manager and he is responsible for getting orders out on time. He then told her to “get the fu@k out of here and don’t come back”. She was still calm and never raised her voice but as she was walking out he yelled “stupid b@tch” at her. I suggest the owner watch the surveillance video from 1/1/23 @8:30 pm so he can witness this himself. We will NEVER come back to this restaurant again as long as this manager is employed there. Absolutely disgusting and...

I’m usually not the kind of person to write bad reviews, but this food was especially horrid. I feel like a breakfast restaurant should be able to do breakfast food pretty well. Apparently at International House of Pancakes in Covington, the ONLY thing worth eating is their pancakes.

French toast was terrible, especially for thick-cut style which is already tough to make well. Most likely baked but obviously set aside to be reheated in a pan when ordered, this stuff didn’t even have all the egg cooked into it. There was a full layer of wet, yellow, eggy goo on the bottom of the bread. It was super disappointing.

Now, the biscuits and gravy were a crime against humanity. The biscuits were flat and dry, but the gravy is what did me in. Country gravy is super simple; a roux, milk or cream, salt and a ton of pepper. sausage is optional. This stuff tasted like chicken gravy, had maybe 4 specks of pepper in it and had so much starch or thickener in it that it looked like an abomination of jello mixed with milk. Another substance, a specific male bodily fluid comes to mind but I won’t say it on here, I’ll leave you to imagine eating it yourselves. Me, I took one bite and threw it in the trash.

IHOP, please do better. Fire your Tuesday morning cooks or teach them how to actually cook breakfast food, because if your franchise owner or corporate manager saw what I saw, they’d be horrified. Thanks for nothing and...