MultiCare Covington Medical Center — Local services in Covington

✅ Access✅ All wheelchair and stroller access available. A variety of wheelchairs are available as you come in. ER is all one floor and "lips/curbs" to go over.

♿ Parking♿ Just a few, maybe four, disabled spots upfront, two of which still require a small walk. You can pull to the front door to drop off and pick up but don't stay there long.

🏳️‍🌈 LGBT+ friendly/safe space 🏳️‍🌈

🚪Doors/handles🚪 A lot of doors are automatic or have push buttons to open but there are many they have handles as well. You should be escorted most places so the person can help but be aware if you have limited mobility or weak hands there are handles on some doors that are not push/pull.

🛌Rooms🛌 Generally clean. I have been to this ER a lot for myself and family, most the time they are clean but I few times I have spotted remaining trash from the last appointment.

📥 Check in/out 📤 Why they have security sitting at the wheelchair accessible part of the check in counter I don't know. It just doesn't make sense for accessibility. the front desk people are kind and quick. You will be triaged into one of the 3 rooms upfront and then depending on seriousness of issue and room availability you might go straight back to one or sent back out front to wait.

💡Lighting💡 Upfront it is low lit but ceiling to floor windows. Bring sunglasses if sensitive. Room lights can be lowered. Hallways and other rooms all overhead bright lights.

🗣Noise🗣 things are tended to pretty quickly that cause loud noises in the back rooms. you will hear a lot of machine noises. if you are parent bringing a kid in (unless they are in pain) try to be considerate of others and keep the lil goblins quiet.

🚻Bathrooms🚻 ADA compliant for the most part but some have handles that might be difficult for limited mobility. "Hats" to collect pee are available just ask for one at the desk/from a nurse. they can also fill the cups from the hats if you ask them cause you have motor skill issues.

👃🏿Smells👃 It is a place full of people so expect perfume, tide, hand sanitizer, medical smells and others.

🪑Seating🪑 I do wish they had more armless seats in the lobby for comfort but they do have many larger seats. In the rooms they have benches that make your butt go numb after a while. You will be there for hours so... plan accordingly.

👥Staff👥 Ok, this is why 3 stars. They either have the most amazing, thoughtful with great bedside manner doctors & nurses or ones from hell that want to take everything out on you and accuse you of faking. I had a nurse trigger severe health anxiety there that I am dealing with still 2 years later cause she was in my face yelling at me. BUT I have also had so much help and love from other staff, especially when I was very scared. You get a 50/50 chance.

📲Contacting📲 Calls are answered almost immediately. Be aware that the doctor you saw the night before might not be on the next day if calling back. they will NOT give you medical advice over the phone.

🥤Food/Drinks🍿 There is a snack & drink machine to the left of check in, down the hallway. cash only. Sometimes you will get served a meal if you are there for a super long time but only if surgery is not on the treatment plan.

💲Payments/Rewards 💲 generally you are sent a bill and don't have to pay upfront. Just be aware if you don't have insurance that prices at an ER are insanely marked up. Tums, for instance, might be a dollar OTC but $30 if prescribed and given in the ER. ALWAYS ASK FOR AN ITEMIZED BILL! it cuts the cost if hospitals are forced to show each thing in a list.

ℹWebsiteℹ Meh, you can't do much on the website but the MyChart smart app has a lot more features.

🚨Safety🚨 Lots of cameras everywhere. Security roams the parking lot and entrances/exits. emergency call remotes in each room.

MISC- holiday times the...

Took my elderly 91 year old mother to the Emergency room at the Covington MultiCare Medical Center where they diagnosed her with a broken back. A week later she was in an excruciating amount of pain so I took her back there. There were several people in the waiting room when we arrived and more arrived after us. My mother waited in a wheel chair for two hours before she was even checked in by a triage nurse, although several people who arrived after us with less severe conditions such as runny noses were triaged before her. I stated that she was in an incredible amount of pain. They took her temperature and blood pressure, which was quite high, but never bothered to ask if she was having any difficulty breathing or if she had any chest pain. We were sent back to the waiting room and told that they didn’t know how long of a wait because they were “real busy”. Another hour or more went by as we watched people who arrived after us with obvious less critical conditions being called back and given a room while my mother who had been sitting for hours in pain in a wheel chair with a broken back was ignored. I approached the front desk to again impress upon them that she was in extreme pain and needed to be seen and mentioned that several people who came after us had already been called in. I was told they had certain procedures that they had to follow about who is seen first and it wasn’t in the order they arrived. We waited another hour or so. By this time my mother was in very bad shape. Her face and skin had become flush and she was trembling uncontrollably. I went to the desk again and told them she needed to be seen immediately. I was told they might have a room for her in the next 20-30 minutes provided that “no one came in with a more critical condition”. I returned to the desk a few minutes later and told them that if they weren’t going to see her immediately, I would need to have her taken by ambulance to another hospital since her condition had deteriorated to the point that I could not transport her in my car. I was told “you’re welcome to take her to any facility you want”. I was in shock at their unprofessional, callous, insensitive, uncaring response. I asked if they could at least call an ambulance so we could take her somewhere else. They refused and told me I would have to call 911. Unbelievable!! I was going to have to call 911 to have an ambulance pick up my mother from the emergency room of one hospital to take her to another hospital because they refused to see her!! Only after the people at the front desk heard me speaking to 911 did someone come out to address the situation. I was told that they were “now preparing a room” and “it would be ready soon”. The medics arrived very quickly and immediately attended to my mother. When they called for an ambulance, a nurse angrily approached me and asked “so, are you refusing a room??” I told her that I had been begging them to see my mother for 5 hours and now she had the audacity to ask me if I was refusing a room, which she did for the sole purpose of reporting that I was the one refusing service. The irony of having medics and an ambulance at an emergency room of a hospital to take my 91 year old mother to a different hospital is beyond belief. She was taken to Swedish where she was seen immediately. I’m now waiting to see if my mother is going to be billed for them checking her blood pressure and temperature during her...

Does not listen to patients, charts incorrect information, nurses are hit or miss, some nurses and staff are amazing, others are so new or incompetent in the field they can't handle feedback or their jobs.

Took a nurse, Alyssa, an hour to get my medication from the time it was requested, instead of her being able to offer a real explanation or apology for my unnecessary pain and nausea she just kept saying "I understand you need to be mad at someone even though I didn't do anything" ??? Thats the problem. You didnt do your job and it took over an hour to get a single pill. Because it took her an hour my nausea spiraled out of control that night and resulted in more time in the hospital, more medications, more medical intervention, because she couldnt listen to report from the previous nurse who told me she told her they were going to stay on top of it.

The doctor response to my complaint "we dont schedule nausea meds"

Then tell your nurses and techs. Cause thats what I was told was going to happen by a RN. That they would wake me up to give me meds because the nausea kept spiraling out of control.

Alyssa needs to focus more on her job as a nurse and less on conversations with patients. She was so focused on random none medical stuff, medical needs falls through the cracks. You can very easily tell she is fresh out of school. She needs more on the job education and needs to learn to control her emotional outburst. Turning an entire medical care team against a patient because you can't handle your job responsibilities is horrible.

I hope no one else has to experience her inexperienced "care" and inability to take feedback instead of actually listening to the patients frustrations. Why was every other nurse able to get that medication on time but her. Why was she the only nurse who couldn't plan on how long the pharmacy takes to bring up a medication? Can't order it before its due but then the pharmacy takes an hour to fill the request... you would never get medications on time? How does that makes sense?

If you're not old and need serious assistance dont go to this hospital. They have no idea how to treat independent patients.

The food is absolutely awful, if they had decent food I probably could've eaten and left much sooner, the food they server in itself is enough to make anyone nauseated. My order was mostly right but, always slightly off. Order strawberry jello, end up with orange. Order chicken gravy. Get beef gravy. Close. But gross.

Despite my pregnancy progressing to having a heartbeat during my time in the hospital they kept trying to insist my pregnancy was non-viable. The idea of someone who has minimal experience with pregnancies and probably none determining viability shouldnt be scaring young women into taking medications that are untested in pregnancy and pushing them to take medications that can have negative side effects during pregnancy.

I wish the good nurses at this hospital good luck, the ones who truly care about their patients. Not just try to cause them pain and retaliate for giving feedback about the lack of care they...