Mattress Firm Covington — Hotel in Covington

I went in to purchase a new bed. I have been sleeping on everything but beds for the last 20 years. The salesman was helpful at first, financed me and everything. Cool. I picked out a bed I really liked, 6 month payment plan. Nice. Delivery next day, hoping for same day, but cool. Then, when I was ready for the mattress, to finally sleep on a real bed, I received a call telling me I would not receive the mattress because the delivery truck was broken down. Then I was told I had to contact the store and get a new delivery date. 'Kay. The rep, Chazz, tells me he's going to get that mattress on the next truck out and he'd call me back, let me know when that would be. A little bit later he calls me, tells me they won't be able to get the bed out until Sunday (I came in on 2/14, Thursday). At this point I told Chazz that I have waited for a very long time for a bed, and to tell me that the bed will not be arriving when promised but then to extend that expected arrival date further I felt was a personal insult. I asked Chazz to cancel the order. He offered to knock off another 77 dollars from the purchase price. I told him I still wanted to cancel the purchase. He told me that to cancel the purchase I would have to come in. I told him I would be there shortly. In the car I hopped and drove off. Mattress Firm is maybe 15 minutes from my house. At about 10 minutes into the drive Chazz called me and informed me he would be unable to cancel the purchase until the mattress was checked back in. He would call me when that happened, and let me know when I had to come in to cancel the order. He called me at 4:45, and, if the mattress needed to be taken off the truck and checked back in to the warehouse (the non-working truck, remember?), Then it would not be unreasonable to assume this job could be accomplished by 8pm, or when Mattress Firm closes for the night. At 12 minutes after 8pm (closing time), I have yet to receive a phone call. This is very...

We went to Mattress Firm looking for a fix to my nightmare problems. We bought a generic mattress 6 month or so ago and it’s been hell. It is way to firm. It’s caused severe body pain and tension on pressure points. I’d wake up with lower neck pain, headaches & the worst hip pain imaginable. I was thinking maybe just a mattress topper would be a simple fix to our issues but I knew in the back of mind it wasn’t going to be. I guess I was looking for the cheapest way out of my troubles. Kim took the time to determine our needs. Thank you, Kim. NICK was such a great help in finding us the best deal. He listened to my needs and concerns answered all my questions and seemed very knowledgeable regarding all my comparisons to other mattress brands. Mostly he was patient with me in my decision. I didn’t feel pressured at all to buy and he hooked us up with a great deal that was too good to pass up. We got a mattress that Nick is confident will take away all my pain and is certain we will love! On top of an adjustable base, 2 memory foam pillows a mattress protector & a sheet set all under $1000! Nick even made sure he had product in stock before even showing us something that we’d have to wait for. To top it off delivery was free and it’ll be here tomorrow...in less than 24 hours. Thank you Nick. I can’t wait to try it out and have the first greatest night sleep I’ve had in so...

I recently had a fantastic shopping experience at Mattress Firm. My partner and I were in search of a new mattress with an adjustable base, Collin and Chelsea went above and beyond to help us find the perfect fit.

From the moment we walked into the store, Chelsea greeted us with a warm and friendly demeanor. She took the time to listen to our specific needs and preferences, and her knowledge of the different mattress options available was truly impressive. She guided us through the entire process with patience and expertise, ensuring we understood the features and benefits of each mattress.

Ultimately, we decided on the Purple mattress with an adjustable base, and it has been a game-changer for our sleep quality and comfort. We made a separate visit to purchase, Collin made sure we got a great deal and even helped arrange for timely delivery and setup.

Thanks to Collin and Chelsea's professionalism, attention to detail, and genuine concern for our comfort, our shopping experience was nothing short of exceptional. We couldn't be happier with our purchase.

If you're in the market for a new mattress and outstanding customer service, I highly recommend visiting Mattress Firm and asking for Collin or Chelsea. They will go the extra mile to ensure you find the perfect mattress to meet your needs. Thank you for making this purchase such a...