Burger King — Restaurant in Crescent Springs

Only giving 1 star due to not being able to give 0 stars. Worst service ever! Went thru the drive thru had to wait at box for like 3 minutes to get our order taken. Then when it was taken sat in line for a total of about 15 minutes. Finally getting to the window we were second in line. So it should have not taken that long! I work fast food and know that it's not supposed to take that long for 2 cars. Waited about 5 minutes before they even took our money! When we finally get our food, my double sausage egg cheese croissant was pitiful. The sausage was old. And when I seen the egg I was mad. It literally was the size of a folded up dollar bill and about the thickness too! Overall all of the food was nasty looking and tasting. We go look in the bag and they gave us 2 small fries instead of 3 bags of hash browns (3 meals). I go inside to get my hash browns and the manager in glasses and brown hair was rude! She asked can I help you. And I told her that I was supposed to have hash browns not fries. She said oh we are out of hash browns. I said oh well I had 3 meals. So she gave me another fry. And was like I thought he told you. And I'm like no he didn't! If I woulda knows how bad our food looked originally I woulda demanded my money back! Never...

I always get a Whopper with no mayonnaise, no cheese, add mustard. It's very tough for them to get the order correct. I've learned that if I say, "One Whopper, no mayonnaise, no cheese." and then wait for them to ask if there's anything else, then I say, "Yes. add mustard to that sandwich." When I use this sequence, they always correctly make my sandwich.

A Whopper made this way is only 12 Weight Watcher points but I digress.

I do my usual order routine for my Whopper and they put about a quarter of a cup of mustard on my sandwich. The mustard gets all over the place and gets on my car seat. The sandwich is inedible. The manager made me a replacement and apologized (I brought the whole nasty mess in and put it on the counter). Then he had to ruin it by giving the excuse that it was lunch rush and that's why this happened.

I have a gift card that I have to use up. When that's done, I think I'll be done with...

Glad I didn't go thru the drive thru. I ordered a cheeseburger with extra pickles & extra onions. I got just 2 pickles & NO onions. When I asked the gal at the register for some onions she was very nice about it. However the guy that should have done the order properly argued with the gal saying he put onions on it. I showed the gal that there were NO onions at all. She told the guy to just put some onions in a box. He did, but wasn't happy about it. What happened to having it done your way? Again I'm glad that I didn't go thru the drive thru. Usually this location has not messed up an order before. Maybe the guy is new, but he definitely needs an attitude adjustment. Glad he's not dealing directly with customers by the way he was treating his coworker. My granddaughter had the impossible whopper & enjoyed it & said she would...