LaRosa's Pizza Crescent Springs — Restaurant in Crescent Springs

Every time I pick from LaRosa’s at this location, I never have any complaints, but I’m actually leaving this review because the I couldn’t seem to get my order through because the app was glitching or something but when I called customer service, you know 347–1111, old school, anyway the woman I spoke to was so kind, patient, even had some comic relief and let me let my anxiety off my chest. She was just professional, but cool all the way through it and I’m really Appreciated that and too much. We only see the bad but when you get a person that just makes you feel good. It’s their job, but they don’t have to be nice as we see most people aren’t her name. I can’t believe I’m having trouble with her name. I’ll remember as soon as I stop thinking about it and I’ll come update because she deserves it… see you 10 seconds later I remembered, Maggie! Maggie, she’s a good woman and she’s a great customer service rep. She’s highly over skilled for what she’s doing right now not there’s anything wrong with it because so many people have no skills she has the skill of knowing how to talk to somebody and treat somebody And motivate somebody if necessary. I’ve been in business so I can see the things like that and there’s other things that cannot be taught. Their organic I like that in business cause it’s who I am sure at first their job, but then it would become two versions of you when they mentioned to one that’s who you are. You’re more than an expert you are that and maybe I just Aiden edible but I’m pretty smart cookie and I have a business and we get too much bullshit without any balance of people willing to get behind their keyboard to say nice things. About the people doing the smaller jobs that make some of the biggest impact Good job Leis take care of her. She’s on her way places.

• UPDATE Won’t let me review again, but another great experience with my Cresent Springs, KY LAROSAS! I come here at least once a month and the food is always amazing today I went in and I can’t lie. I forgot my debit card which isn’t usually like me, but I was able to use my mobile Apple Pay, which is great, but obviously I had to have an issue doing it. Donovan, the gentleman helping me was incredibly kind patient and helpful and really made me feel better as I started to develop anxiety because I couldn’t get it to work he made that anxiety disappear with his great customer service and attitude. Can’t wait to go home and enjoy. What’s always a great meal at this location of Larosas ! I will always recommend this to Friend and family. If there’s anybody left in Cincinnati doesn’t...

Tonight I ordered a large pizza and hoagies and calzones. One of the hoagies was supposed to be a double baked royal with Italian dressing on side. So the first time we picked the food up instead of the double baked royal they gave me a double steak hoagy so after calling and going thro the phone nightmare with them they said they'd remake my sandwhich if I wanted to go pick it up so I accepted that not happily cuz I have to make another trip there only to pick up another screwed up sandwhich we eat at Larosas establishments often and I always get a double baked royal there great when they're right but the second trip they still didn't get it correct they gave me a single baked royal a double is pretty thick this was not a double by any means plus there was mushrooms in my Italian dressing does it take a college degree to work at Larosas it cant be that hard to get a hoagy correct make sure u check ur food before leaving they're very nice and no what to say in every situation but they can't get the orders correct buttermilk pike definitely don't stand up to the Larosas name or service at all and after reading the reviews I'm not the only one that feels this way they need to hold the manager responsible for all the errors after all it starts at the top and the management is only as good as the employees they keep and in my opinion that's not worth much at m the crescent springs location they're an embarrassment to the...

Updated review: The food is always tasty here. Knocking off a star because there is almost always an issue with our salad dressing being right. We order our food through the app, and everything is correct except the salad dressing so I'm not sure why that's being lost in translation. We always get one ranch and one Italian, but 9 times out of 10, there's either two of one of these dressings or no dressing at all. With the Covid, they bring the food to us in our car and then we check the bag. When we see that it's wrong, we have to go in and get the right dressing. It'd be one thing if this only happened once in a while (shouldn't happen at all when we mark exactly what we want online), but it happens more often than not, so I'm not sure what the problem is.

Original review: We tend to place our orders ahead of time and pick it up to go. They're always quick and have it ready for us when we get there! My favorite thing to get from LaRosa's is the...