Subway — Restaurant in Crest Hill

Went to Subway on North Larkin in Joliet last week. The boy maybe 16 years young was rude to me when I was trying to use a coupon. I didn’t know it was for online only, so I asked for help. They made me a Turkey Italiano, but he said no problem with him if I never came back to the store. I decided that’s not gonna stop me, I’ll just go when he’s not there. I called and they said he was not working. When I got there, he was in the back but saw me. He got the manager so she came out looking like she was ready to tumble. I never said anything or posted so he must’ve told her he had problems with me because the other employees heard him speaking rude. I explained to the manager I was getting ready to order online Turkey Italiano but I didn’t see it. She said they don’t serve it anymore and I can’t get one. I didn’t say I got it the week before. I said that was fine, I had ham and turkey in the app and could you just tell me what I needed to request for the sauce she said it doesn’t come with the sauce. I kept trying to ask her what they use on top of the sandwich and she just said nothing, nothing and girl standing beside her said it’s the dressing they use and gave me the name I was trying to pay through the app and it said double click but because I don’t use Apple Pay and it wasn’t working and she just told me she could not help. The young lady started to talk and the manager threw up her hands and said that’s it for me to leave the store she wasn’t gonna help me. I did not argue with her about asking for help. She said she was done with me get out. The only thing I said to her was, I cannot believe you’re kicking me out of the store for asking a question. Trust me, she was loud and it was very embarrassing, so I left. She came out looking for trouble and gave it to me. Makes me wonder if she’s related to the young man that was rude to me last week. I’m in my 70s, 115 pounds and disabled and I try to be a nice person at all times. I wish I knew how to get to the owner of this franchise. She is definitely not management material. God bless her when she gets to her 70s and has to deal with online technology to make purchases and gets belittled. If she isn’t allowed to help me that was fine but she didn’t say that just kicked me out. Wow, can’t believe she had...

I recently just came in on my lunch break. The woman that made my sandwich was nice and polite. My problem is that I was behind a customer that was still getting her sandwich made my sandwich was done and wrapped. Instead of the woman at the cash register ringing me out she waited 7 minutes for the woman in front of me to get done because she was waiting on cookies. I had to leave my sandwich because I was going to be late for work. Next time if someone’s sandwich is done RING THEM OUT INSTEAD OF WAITING...

Went in today with my service dog before I was even fully in the door they told me my service dog was not allowed in even though the sticker on the front door says service dogs welcome. I told them per ada law my dog is allowed to accompany me. Then let us order but when we went to sit down and eat they told me the “damn” dog could not stay. We asked for the manager or her name and they told us to call corporate. If I could give negative stats I would. I have ms and maybe they should learn ada laws and...