El Burrito Loco — Restaurant in Crest Hill

I personally would not recommend this location. There are other locations with much better customer service and better tasting food. I only go to the this location when I'm on this side of town running errands, decided to stop here on my way home. I placed my orders I always order the same thing for my family. I placed order, wait for order and receive order drive off and realize they missed a whole burrito dinner. I go back and tell them they forgot my burrito dinner, she goes and looks comes back with just a burrito. Long story short we go back and forth. They say I didn't order or pay for a dinner which I did based on the prices on their actual menu. My issue instead of them making right their mistake first taking my order wrong , then forgetting my order and then claiming they only charged me for a burrito, they treated me like I was just trying to get something for free. Which I wasn't it was the principle of the entire thing. I ended paying 5 extra for a side a rice and beans because when I asked for a refund for entire order she told me it would be a week before receiving a refund. At that point I already paid and wasted much time going back and forth. I never have any issues with the Jefferson location or New Lenox location. They don't have to worry about me spending my money at that location. Very disappointed in how I...

HORRIBLE customer service. I was looking forward to a burrito bowl with everything except for rice (lettuce, tomato ..etc). I received nothing but beans instead. When I called to explain to them that they misunderstood, the person I spoke with there, Alda (that's what she said her name was) basically shared that it was my fault for wording my request incorrectly. I explained AND even apologized to her for HER misunderstanding. I shared with her that I would be willing to drive back and pick up a new bowl but she told me I would have to pay for a whole new bowl?? Just to put things in perspective, I asked "Alda" if it really made sense to her to lose a customer over a burrito bowl that they could easily fix to which her response was "your fault for wrong wording." I then asked to speak with a Manager because I felt I was being treated unfairly but she simply said "no manager available". So I was stuck speaking with someone in "customer service" that was offering no resolution. Story short- neither myself or my co-workers will be coming back after this very...

So i just went thru drive thru ordered a burrito only steak and cheese and two tamales y pork. Now i have eaten at this restaurant before in the past and was very sattisfied but this time everything was incorrect i get home to find my burrito filled with lettuce, tomatoes , and guacemole. And my pork tamales were hard and nasty. So i got mad and threw it in the garbage since i couldnt scrape it off it was like a burrito filled with mayonaise. So i call El burrito loco to tell them about what had happened only to be yelled at in spanish and english about how if i dont like the food to bring it back or else im a liar. So i hang up on the guy im not gonna cry over $20 but then he calls me back to verify my order again and waste more of my time by telling me if i want to dig the food out of my garbage wrap it up and bring it back around 4pm tomorrow and we could swap it out. Now ive had this happen before at different places and they just write your name down and give u a credit but this Guy oh no he was determined i ate the food and wanted...