VERY disappointed with this establishment. The manager very unprofessional. I dined in on 10/13/24 at 10:36 am, and I was overcharged. We had a table of 5, which for most establishments, do not charge gratuity. I want to let everyone know, that it is located on the menu in fine print. With how wordy this menu is, it may be difficult to find.

Gratuity wasn’t the issue. I always LOVE to tip those especially those who work within the foodservice industry. The issue lied with the fact that when checking out at the counter. We were provided with one receipt, to split out check into 3 checks. We had a kind lady help us split the check. Now, it was NOT informed that gratuity was charged and nor were we provided with a receipt to show this. So it was just a total with an additional gratuity line. I asked staff if gratuity was included after I noticed this. She said yes. I did request to remove the additional tip. The manager said he would correct this in the system. We WERE NOT provided with a receipt to take home due to this complication and splitting checks into three.

When I called today to inform the manager I was overcharged I received nothing but rude and outrageous responses. Gaslighting would be a word to describe this action. He was unwilling to search in the system the time were dined in and the amount of the bill, without a receipt. Mind you, the receipt was NOT provided. I have worked in food industry quite sometime, where I have done this for individuals. Manager was not willing. Stated he would provide me the money cash in person. Unfortunately, living a great distance away I can NOT make this drive. I asked if he would mail this through check. He was not willing to do so.

Manager had no way to reimburse or compensate me for the money I was overcharged. Actions say a lot about a place. If he is willing to treat customers this way, imagine how he must treat the staff!! I will never be attending this facility again.

We all make mistakes, but it’s really how one works through and manages these mistakes to make it correct. From this example, we can see that it was not corrected and I will not be getting my money.