Starbucks Coffee Company — Restaurant in Cuyahoga Falls

Pros: All of the baristas who work here are incredibly friendly, the drinks taste just as good as they do at every other Starbucks in the world, & the space is very clean/new/Starbucksy.

But the cons (which are not the fault of the kind people who work there) are really keeping me from giving this particular location any additional stars. HERE GOES.

For a brand new Starbucks, you'd think they could've done a better job of designing it. Alas, this ENORMOUS SPACE, which looks to be two stories high, is in fact just one story with very high ceilings, & it seats only about 15 people. One story, a smattering of tables, four comfy chairs, a massive, poorly designed bar/line space, & giant windows that keep it from feeling even the slightest bit cozy. Want a view of beautiful State Road while you sip your tea? You got it! And if you're looking to spend a little bit of time in this Starbucks, say chatting with friends or getting some work done on your laptop, don't do it in the winter. The massive double doors are right in the middle of the seating area, blasting everyone inside with cold air every time someone enters or exists.

Finally, my standard Akron-area Starbucks gripe: WHY NO FOOD? I don't understand why the Akron area's Starbucks stores don't have sandwiches & snack boxes like in other cities. I'd become accustomed to having lunch at Starbucks, staying for a few hours with a latte, a protein box, a sandwich... but like every other Starbucks in the Akron area, this one has only boxed, microwaved pastries. Not even a tray of bananas.

I actually like this Starbucks, really, because the staff is so friendly, the location is so convenient, & the space is bright. In warm weather, this Starbucks is a great little spot, when you can find a seat. But I am still so frustrated by some of the lack of thought in the planning process that I feel...

This used to be the favorite spot for me and my wife to grab coffee, but in the last year and a half we've found that whenever we come here it is at best a 50-50 gamble on whether our drinks will be made right. We are app users and love the efficiency of online ordering, but here it's not much of a time-saver.

If we order here, we have to taste the drinks before we leave because there always seems to be a missing key ingredient–today, there was no peppermint in my Venti Peppermint Mocha. When it was re-made, there was WAY too much peppermint, making it almost unpalatable. My wife's Sugar Cookie Almond Milk latte was nearly flavorless. We had no more time to waste getting another re-made drink; we were trying to get to work.

My wife usually orders hot vanilla lattes. Several times they've made them iced, other times they have been missing vanilla–one time there was no coffee at all, just milk and vanilla.

On a positive note, the people here have always been pleasant and the place is always clean.

It seems petty to complain about a luxury like store-bought coffee–which we consider a treat–but when you pay $7.00 for a coffee and it's not made properly, then you have to ask to have it made again (and waiting for it), that takes the pleasure out of it.

It is likely we will not be returning here to save ourselves from more eye-rolling disappointment and frustration. I've also removed it from my Favorites...

Frustrating Experience with Drive-Thru Policy

I've been a regular at Starbucks for quite some time and typically place many mobile orders. However, my recent experiences have left a sour taste in my mouth. On three separate occasions, I have been scolded for choosing to go through the drive-thru instead of going inside to pick up my order.

I often change my mind when I see there’s no line at the drive-thru and honestly, it feels like a little perk to be able to grab my coffee without the hassle. It’s a convenience I appreciate, especially on busy days. Yet, instead of being welcomed for making a quick pick-up, I've been met with reprimands that make me feel like I’m doing something wrong.

To add insult to injury, just the other day, I decided to go inside, and there was my order sitting right by the drive-thru window desk! I didn't scold them. I just said, “Thank you.”

Starbucks, I love your coffee and the convenience of mobile ordering, but please reconsider how you handle drive-thru pickups. Instead of scolding loyal customers, why not embrace the flexibility that mobile ordering offers? It would make a world of difference in the...