Baskin-Robbins — Restaurant in Cypress

Don’t go to this location!!! Service was horrible. Not clean & bug on my cake! After waiting forever for the worker to write “happy birthday” on the cake (he stopped mid way to take a long phone order & by this time there was 4 different families waiting which he never acknowledged) once I got the cake I went to the car & my husband (the birthday boy) saw there was a dead bug in the middle of the cake. I immediately went back inside & the worker offered to remove the bug and give me the same cake back. He wasn’t even surprised about the bug & not apologetic. Disgusting !!!! Sadly that was the last Oreo cake in that size. I had to get a smaller cake which was too small. I didn’t even get writing on it because of the many many people waiting & I had already been in the store over 15 min. I contacted corporate to advise them of this experience and they could care less. They said a manager would contact me...

I visited Baskin Robbins recently because I’m pregnant and, well, ice cream was calling my name (loudly). I was a little overwhelmed trying to pick just one flavor—because let’s face it, pregnancy cravings don’t do well with limits. Thankfully, Alexa and Seriah were total lifesavers. They were so patient with my indecisiveness and even suggested the ice cream flight when I couldn’t narrow it down—because why pick one when you can have several, right? These two were the absolute sweetest (pun intended), and their service was top-notch. Highly recommend coming here—especially if your cravings are as...

Should really update your hours if you guys are gonna close 30 minutes before said time or maybe hire employees who don’t hate their job?? I work in food service so I understand wanting to just go home but saying your closed 30 minutes before closing time? We can still see you through the window so it’s pretty obvious how upset or annoyed this employee looked and they weren’t even doing anything other than just standing. Open light still on and doors open but they’re closed at 9:30?? I don’t know make it make sense so I don’t have to be a Karen...