Chipotle Mexican Grill — Restaurant in Cypress

We went there on this past Sunday I wanted a burrito from a Chipotle restaurant I've been to the one in Fullerton which was actually pretty good so I figured I'd try a different one this one is more like a pickup only sitting here is very limited and very dirty I don't think they wipe down their tables very often. So I wanted to go to Chipotle because of their burritos and my wife got a burrito and she asked for the meat and the beans and rice on the side and they put the rice in the burrito and the beans on the side and I asked why didn't you tell the person who wasn't really paying attention to your order she said she didn't want to bother them that is not a big deal even though I know she doesn't like rice in her burrito! The second thing was I ordered the chicken honey glazed bowl which you see a picture of it on the wall and you tell them I want that just like that and they said we don't know how to do that so I had to tell them what to put on it Chipotle as a restaurant if they advertise a certain meal they should make sure that their employees know how to make it especially if you advertise it as a picture on the wall it's just like subway you see a sandwich on the wall the way it's advertised and you tell them you want it just like that and sometimes they know how it doesn't make sense, so the honey glazed chicken bowl was ok I don't think I'll go to this restaurant again possibly maybe in 5 years next I'm going to let corporate know as well so they're aware of what their customers are asking for!

And do I have a recommendation for food here at this...

While I am aware that busy hours can be hectic for the staff, the level of customer service I received was unacceptably low. I found myself repeating my order multiple times due to an apparent lack of attention, only to be met with frustration from the staff member serving me. Unfortunately, even with the additional clarification, my order was still filled incorrectly, with multiple wrong ingredients included in my bowl.

The attitude of the staff member, however, was what troubled me most. The extreme irritation on her face was clearly visible, leaving me to feel as if I was more of a nuisance than a valued customer. Her demeanor was so hostile that I felt an argument or confrontation was imminent - not the kind of experience one hopes for when simply trying to order a meal.

Being straightforward and clear about my order should have resulted in a quick, efficient process. Instead, I found myself entangled in a frustrating exchange that resulted in an incorrect meal and a disturbingly tense atmosphere.

This was, without a doubt, the worst customer experience I have ever had at a Chipotle outlet. I urge the management to address this issue promptly, ensuring future customers don’t experience the same unpleasant situation. A company’s reputation is heavily influenced by its customer service, and this incident falls far below the standards I’ve come to expect...

I came in today for the first time, I usually always order online and I had seen a TikTok with a burrito bowl I wanted to try out so that was my plan, however the person working the serving part made me feel so stupid simply cause I wasn’t too sure how everything worked since it was my first time, anytime I told her something her body language kept getting worse and worse and she kept doing these exaggerated eye rolls that she’d do with her body, she’d be looking over to her coworker and then looking back at me every time I was adding something, I got charged double for a meat I did not get double of, and the worst part was that this was to break my fast for Ramadan, it is 11pm and I still haven’t felt good enough to eat after my experience, the final part that just made everything worse was that I forgot to mention a tortilla on the side and she did the biggest eye and body shrug just for asking for a tortilla , seriously it wasn’t busy before I ordered and wasn’t busy after but what did I do wrong just trying to ask for a simple meal and being...