Urban Cup — Restaurant in Cypress

Overall I have mixed feelings about this place, the food is good but the fact they charge my credit card for a tip (after I left a cash tip) without informing me is rather ridiculous.

I went here with a family member, we were just exploring and trying out new places and a lot of the reviews said the food was great. This place is one where you go up to the register, order your food, find a seat and they waiter/waitresses will bring out your food to the table.

When we arrived both of us ended up ordering the Atlantic Salmon build-a-plate and some random appetizers. The portion for the price for the appetizers weren't worth it in my opinion since they were just alright. However when they brought out the Atlantic salmon fillets, I was surprised how good it was. Very flakey and well flavored, and it had a really nice balance with the other sides they put on your plate. We were both satisfied with the meal and when we left we placed on the table a 4$ tip. (Our meal was slightly under 30$ but we had to ask twice for utensils and ended up getting up ourselves to grab the sauces from behind the counter so we figured ~12% tip was valid considering our waitress didn't really do much besides deliver the food at the start of our meal). The food was good and it had a very nice atmosphere and we thought we would come back again and try something new off the menu, but I doubt that will happen now.

When balancing my statement and confirming with the Credit Card company, they added a 5$ tip to our meal without informing us in any way. I have always tipped at the end of the meal to show how much I enjoyed/disliked the service (Let me be clear, I would never NOT leave a tip, just a lower amount if the service was bad). This way of doing business and handling tips is extremely underhanded and sneaky in my opinion, and they definitely did not deserve the 4$ cash + 5$ credit which was a 30% tip on a rather lousy service.

Overall the main entree was good, atmosphere was nice, but I would not go back ever again due to the fact they charged my credit card for a tip determined by them and after we left a reasonable cash tip on the table.

I ended up disputing the charge because I don't like to be cheated like this. I would recommend paying with cash or watching your statement in case they try...

I am sorry about it. Why does your shop request tip from 18%? It said SUGGESTION for TIP, however, it meant REQUEST!! Your shop style is not FULL SERVICE. And also you don't put any salt, pepper, and hot sauce for each table. So I had to bring my dish getting hot sauce because you had only few hot sauce bottles there. Your employees just only put away customer dishes then you would request more than 18% tip to Customers, wouldn't you? Please consider about Carl's Jr, they do almost the same service and also they put Salt and Pepper for EACH TABLE. However, they don't request Tip to Customers.

Your web page told that you opened from 11:00. When I visited your place around 11:05, still you didn't open. The employee had tick accent and unfriendly so I couldn't understand anything. It was first time for me visiting there so I need several information for your place and dishes. Anyway, I gave it up. Your employee parked their car in front of shop at that day, that was also so terrible, Customers have to park another parking lot. Does it make a sense? Taste was too sweet to me, it is not worthy for $16.

In my case, I prefer to visit Panda Express then I will buy $8 Combo for my lunch. And also, they never request more...

We dined here with my in-laws since it’s one of their favorite restaurants (we’re from San Diego). It was an Asian-style fusion sit-down casual restaurant. You order at the counter then they bring your order to your table. They have a variety of appetizers available, plus Pho Vietnamese noodle soup, and build your own plates (you choose the side, the protein, and any extras you want). We did the build your own plate and opted for their crispy garlic rice, filet mignon, and spring salad. We added a fried egg to the order. We were blown away by the taste (freshness, temperature, and taste). The filet mignon was so tender and tasty. I wanted to try their Rotisserie Chicken for my protein but the cashier serving us said the filet mignon is their most popular ordered protein, so I’ll have to try the rotisserie chicken the next time we visit Cypress. The dining area was clean and tidy, as was their restrooms. They have plenty of parking, and the dining room wasn’t super crowded on a Saturday night (we had 8 in our party) and had no trouble getting a table to accommodate us. We wish we had a similar restaurant to this...