Bishop Exchange — Restaurant in Dallas

Last night, around 9:30 pm, my daughter and I frequented Bishop Exchange for the first time. Our first disappointment was that there were no tables inside low enough for my daughter to dine at as she's in a wheelchair. Since it was late and we were hungry, we opted to dine outside at the lower tables. I stood at the bar and placed my order with E.G., the bartender. I ordered a smash burger, fried pickles, calamari, and two drinks. The total came to $61. I did not add a tip because I thought the price was rather high, there was no waitress, and I have to eat outside. It was quite cool last night as well. About 15 min later, E.G. brought the food to our table outside. The calamari and pickles were burnt, like charcoal crisps burnt. I tasted very little pickle or meat - just mostly burnt crust. I was so hungry, I did eat all the pickles and was going to try to finish off the burnt specks of calamari. I asked my daughter for a bite of her hamburger. The meat wasn't seasoned and I didn't feel like getting up and going in to ask for salt. I wasn't going to say anything because I was like maybe they're getting back at me for not tipping. Then, I said to myself, that shouldn't matter. You just paid $60 for some burnt food. So, I go up to the bar and asked E.G. if I could speak to the manager. She said there was no manager there and what was the problem. I told her I don't think I should be charged $60 for burnt food. She told me she needed to see the food even though she was the one who brought it out to me. So, we went outside. She asked why did I eat all of it if it was burnt. I explained that I was hungry, I wasn't going to say anything, but then decided to speak to the manager,  and not everything was eaten. Horrible attitude E.G. then told me they had been serving food all day with no complaints and that their food is cooked on a timer so it's impossible to burn. I said well maybe the grease is old because the food is obviously burnt and the hamburger meat has no seasoning. She then reluctantly said she would see if she could reach the manager at this late hour and see if she would be willing to work something out. I waited outside for E.G. to return for about 15 min. It's getting cold now. I took pictures of the food for evidence as I now anticipated this was turning into a problem. My daughter and I walked back into the establishment. E.G. walks pass me as if she didn't know I was waiting on her. She then reaches for her cell phone and appears to be texting. I asked her for the manager's name and contact information which she said she was not allowed to give out. She only had an email address. She hands me the email address and walks off. A young lady sitting at the bar by the name of Laura says that the manager's name is Erin. She will be in on Saturday at 11 am. She said the bartender's name was E.G. She said she worked there, but she was off. After emailing manager Erin, she finally responds 2 days later to offer me another free burnt appetizer the next time I come there. She said this is because I said I would never come back to their establishment and threatened to blast them on social media. No thanks. There are way more professional eateries in Bishop Arts that don't serve burnt food to...

A friend & I stopped by Bishop Exchange on Saturday (8/16), hoping to escape the heat & have a few drinks since Atlas was packed. I arrived first & informed the bartender I was waiting on a friend to show up. Once she arrived, not even a minute later boom the bartender ask if we are ready to order. We barely even got to say “hey” to each other & my friend had not even glanced at the menu yet. Appreciated the promptness at first but please give people time & don’t have an attitude if they’re not ready!

Throughout the visit, we observed the demeanor of the bartender & it was horrible. Was she having a bad day? Maybe but the constant rolling of eyes & having an attitude with everyone is crazy. Behavior like that rubs off on others & creates low moral. It was so bad we opted to leave & just go somewhere else. When it came to pay, my friend was making sure she was using the right card & the bartender stood there irritated, trying to rush my friend. She simply could’ve walked away then came back.

I’m sure nothing will be addressed but regardless of what you may deal with as a bartender, you should always make sure your attitude & customer service is in line with patrons. She seriously needs some training & adjustment.

Drink: Texas Kick Back 7/10

Staff: Our bartender (blonde hair), one receipt has Elliott as the bartender & Laura as the server, although we sat at the bar.

Personally, I won’t be back but I’m sure its a decent bar overall just be mindful you probably won’t receive any...

Want a truly amazing bartender/server - ask for ELLIOTT!

We had such a great experience being taken care of by Elliott during our recent visit to Bishop Exchange, and honestly can’t say enough good things about it! From the moment we sat down, she made us feel genuinely welcomed, upheld a professional/friendly demeanor and remained attentive throughout without being overbearing.

Even though it was a busy night, what really stood out was her attention to detail, efficiency, and ability to juggle multiple tasks while tending to each patron. It’s rare to find someone who’s not only skilled at what they do but also clearly passionate about it!

She also had an impressive knowledge of the food and drink menu, offered great recommendations, and even crafted a custom cocktail that was absolutely perfect — easily one of the best drinks I’ve had in quite some time!

She made the whole night that much better!

If you're ever visiting Bishop Exchange, I highly recommend asking or being waited on by Elliott—you won’t be...