Buffalo Wild Wings — Restaurant in Dallas

Dear Buffalo Wild Wings Corporate Team,

I am writing to formally lodge a complaint about a deeply disturbing and unacceptable experience my party and I encountered at your location on Monday, December 23, 2024, at 4140 Lemmon Ave Suite 176, Dallas, TX 75219. This incident was a display of discrimination, retaliation, and negligence, reflecting a complete disregard for workplace standards and customer rights.

We initially visited the restaurant to enjoy some food and ordered wings, which turned out to be excessively spicy. We then walked to the bar and respectfully requested some glasses of water. Instead of being treated with basic courtesy, the bartender, who appeared to be under the influence of some substance, immediately escalated the situation by screaming at us without any provocation. Her behavior was intimidating, unprofessional, and left us feeling unsafe in what should have been a welcoming environment.

When we requested to speak with a manager to address the issue, the situation worsened. The manager arrived and dismissed the bartender’s behavior with the shocking statement, “She’s like that.” This response was not only dismissive but demonstrated a clear failure to address concerns and dereliction of duty.

To make matters worse, when we attempted to obtain the names of both the bartender and the manager to file a formal complaint, they refused to provide their names, further demonstrating a lack of accountability and transparency.

Before we left, the bartender escalated her retaliatory behavior by threatening to call “her friends.” We do not know who she was calling, but this act of intimidation made us feel even more unsafe. The toxic environment, abuse of power, and derogatory behavior we experienced are not only unacceptable but also pose a serious violation of workplace standards and a breach of customer trust.

The level of negligence displayed by both the bartender and the manager demonstrates a complete lack of professionalism and accountability. The bartender clearly lacks the emotional stability and professionalism required for her position, and the manager’s inability to take action or resolve the matter shows they are unfit to manage such an establishment.

I strongly urge you to take immediate corrective action to address this situation. The bartender should be terminated for her unlawful conduct, and the manager must undergo substantial training—or replacement—for their failure to take accountability and effectively manage their team. This matter cannot be ignored as it reflects poorly on the Buffalo Wild Wings brand and could lead to legal or reputational consequences if left unaddressed.

I look forward to hearing from you regarding the steps you will take to resolve this issue.

Thank you for your attention to this...

I had an awful experience at this Buffalo Wild Wings location (4140 Lemmon Ave, Dallas) on Sunday, April 4th. My aunt and I walked in around 11:59 PM and placed our orders shortly after. A staff memeber by the name of Alex took my order for a six-piece lemon pepper and a 10-piece split between lemon pepper and spicy garlic. We waited over 20 minutes before I asked about the wait time. I was told 10 more minutes. Another 20 minutes went by and when I asked again, Alex told me, “I cannot give you an estimate,” and disappeared to the back, ignoring other customers as well. Eventually, my aunt had to knock on the counter to get anyone’s attention. A man named Samuel (I assume the manager) came out to speak to the customers. After doing so he went to the back and came out with a bunch of takeout orders that looked like they had been sitting out for a while. My aunt got her order, but mine (which I placed before hers) was still missing. Likewise, Samuel took all the receipts to the back and didn’t return them. When we asked for ours, he did not have them anymore and said he had to reprint them. Meanwhile, I overheard a situation with two other customers who were clearly upset because Samuel had canceled their order without telling them. He finally gave them their receipts and they left frustrated. Another man then came up and said his Uber Eats order still wasn't ready. There was a clear pattern of poor communication and mismanagement. When I asked about my order (again, very politely), Samuel told me “you canceled your order,” which was completely false. I had been sitting at the bench up until my aunt got her food and never requested a cancellation. After that, he said there would be a long wait. At this point, I asked for a refund, as I never received my food and had already waited nearly an hour. To make matters worse, the wings my aunt received were lukewarm and dry — clearly sitting out for too long. She asked for a refund as well. When she politely mentioned that an apology would have been appreciated, Samuel claimed we had cursed out the staff, which was absolutely untrue and deeply offensive. My aunt and I remained calm and respectful the entire time. We had nothing to do with the earlier confrontation with the other guests. This was my first time trying Buffalo Wild Wings and I never even got to taste the food. Instead, I left feeling disrespected and extremely disappointed. I hope management takes this seriously and improves the customer service, accountability, and basic professionalism at...

That was wild lol. I came in with my girlfriend on Wednesday evening July 9th, ordered appetizers and drinks to start. I can only assume our server thought we were going to be a cheap/pointless table with how she seemed to avoid serving us pretty much the whole time we were there (over 2 hours). I didn’t get her name since she never even gave us our check to pay out & we had to do that at the takeout counter.

I’ve worked service industry for about 10 years and I can definitely understand the frustration of a 2 top ordering almost nothing. But the thing is, I don’t think you’re going to really do yourself any favors by ignoring your table for 2 hours. In the time she spent walking directly past us avoiding eye contact & chatting with every table around us, we would have been done, table flipped, and possibly someone a lot less broke than us seated.

It’s wild to me to walk past empty drinks and pre bussed/stacked trays for 20+ minutes to the point where your COWORKERS are refilling drinks and grabbing finished trays. We were trying to pay out and planned to tip $15 on a $18 ticket because even if she’s going to be terrible at her job, she has bills. But we quite literally sat there waiting for her to acknowledge us so we could ask for the check for a good 30 minutes. We eventually had to go to the takeout counter to get our ticket printed and paid out.

Here’s some guidance from one server to another- if you can conceptualize that some people don’t have the money to drop $25 a head, but can also treat them like any decent server should, you’ll be a lot more likely to get the tips you assumed you’d miss out on.

Not spending a ton of money in this horrible economy but still tipping well (20% is trash, lol) isn’t hard. But the level of completely ignoring us went far beyond what I could assume in good faith was being busy or forgetful. It was ridiculous and a huge waste of our time.

You may consider a different field if the fundamentals of customer service are that...