Coco’s — Restaurant in Dallas

I went to Coco’s Fire and Ice for my friend’s birthday brunch on Sunday, August 2. It was reserved for 7 people. Everything was fine, but they did forget that we were seven girls who needed to be seated. There were only 5 chairs and two small tables put together, but we did mention we needed 2 more because we had reserved it for seven. We ordered our hibiscus mimosas first and later on our food. The waiter told us we had to wait a bit because they had just ran out of champagne and they were in the process of getting more. We were cool with that no big deal. When the waiter came with the champagne bottle and the hibiscus concentrate he accidentally spilled it on the table and all on my dress and my boots. It was dripping down my leg and instead of going to get me paper towels (the waiter did say I’m sorry), but kept serving the champagne. I was silent and I got up from my chair with tears about to come out and I was asking where the entrance back to the restaurant was because I was going to clean myself off in the restroom. I walked to the restroom with red stains on my dress and boots while the hibiscus was dripping down my leg. Thankfully someone opened the door and my best friend and I cleaned my dress and my boots. I did cry in the restroom because to the waiter I wasn’t important enough to even receive paper towels. It was very rude and I’ve worked in the service industry before and if I’d done that to someone I would immediately apologize and get them PAPER TOWELS the drinks can wait. One of the mangers came over and offered to get my shoes cleaned at his shop. He said he would leave me his phone number, but he NEVER did. All I have to say is that accidents happen all the time which is fine, but when you spill something on someone as a waiter you should know to apologize and get the customer some PAPER TOWELS! (The waiter did apologize, but next time I hope he takes care care of his customers). The food was great, but the service sucked. I will not be...

We were very excited to try this place out after seeing their pictures on social media. Unfortunately after our experience we decided to not give them our business. There was a miscommunication with the valet worker and the manager. Seems like the valet worker was suppose to close and not let entry of cars on one side of the parking lot. He was very professional and nice to us when we arrived and let us know the valet fee. We were not told we had to pull around the other side he let us through the cones and the manager came out screaming at us and accusing us of moving the cones and letting ourselves in. She ran towards us and yelled saying “look what you did, because of you I now have a line of cars all here in the parking lot”. We hadn’t said a word and were very confused at first and then realized that between her and the valet worker they had a miscommunication and it was all being taken out on us when we were not the problem. I am very upset that we didn’t get to try their food and extremely disappointed in the managers way of handling this situation. We have never experienced someone accusing and making a huge deal about entering a parking lot. She could have simply said “ We are sorry there has been a miscommunication and error here. This isn’t the entrance and we need you as well as everyone else behind you to back up and either pull around or choose another parking area because we are closed” that’s it. We didn’t need to be accused of moving cones and being told it’s “our fault” that the parking lot had a lot of cars trying to pull in. Very unprofessional. We regret making the drive of an hour and a half...

We came here on a Thursday night for my birthday. I had never been here before and was excited to try it. The hostess seated us and besides one other table, we were the only people in the restaurant. We then waited about 8 mins or so for her to come get a drink order from us. After she brought my drink (she never brought my husband's soda) she asked if we were ready. "Are you ready" is basically the extent of her conversing with us. The waitress was not friendly and acted like we were an imposition to her. We ordered three appetizers and two entrees. They then proceeded to rush us. We received our apps in under 5 minutes and our entrees were out 3 minutes after that. It was ridiculous. There was no reason to pace the apps and our entrees appropriately. They weren't busy but they seemed like they wanted us to get out. We sat down at like 7pm so it wasn’t late.

The waitress never checked in with us, I never got another drink, and she never asked us if we wanted dessert or even the bill. We had to ask the other waitress for the bill. The service was beyond terrible and killed the happy vibe of the place. They had great live music but it was hard to enjoy over the misery of our waitress. Food is really good but things like guacamole, drinks, and chips/salsa (which are not free what the heck) are...