Grill & Vine — Restaurant in Dallas

I visited Grill and Vine at the Westin Downtown Dallas and had one of the worst dining experiences of my life. The food and menu items were subpar, my server didn’t know in-depth about any items on the menu, but those things were not a big deal. When my check comes for $220, I give my card and the server comes back saying that only $160 was deducted and that I still owe the additional $60. So I check my account, things are all good so I give back my card to charge the rest. They then charge me an additional $180 and are saying I still owe more money. Seeing that I’ve already been charged $340 for a $220 bill I immediately go to the manager bc it makes no sense whatsoever. The manager proceeds to tell me that the card reader automatically charged the amount of $180 and he doesn’t know why. In what world does a card reader charge random amounts? You would have to type in the amount owed to be charged.

While trying to see what’s going on and get my money back, Louis Almassy comes over and immediately tells me to calm down, calls me aggressive, and threatens to call the authorities on me without even knowing what’s going on or why I’m upset about being overcharged. He continued to call me aggressive and threatened to call the cops on me all for being upset about money being taken from me. I didn’t appreciate being called names and being threatened with cops for simply just calling out being overcharged.

I truly believe that I was only threatened with the cops being called because I’m black as there was nothing happening that warranted a cop being involved when again, money was taken from ME. Louis saw a black man upset and immediately pegged me as the problem without even getting an understanding of the situation. Even after getting an understanding, he never apologized for threatening to call the cops.

Furthermore, Louis is a loss prevention manager which “protects a company's assets from fraud and theft”, why would I be reprimanded by him when I’m the one in need of help? This dining experience was by far the worst experience...

I booked this venue for Valentine’s Day with my wife. $85 per person is reasonable so I booked it. We were greeted promptly and politely by the hostess. The restaurant was basically empty, which made me wonder why the booking time was so limited. It took a few minutes to be greeted and offered drinks, but the bar was busy so we understood. When we placed our order, we watched our drinks sit on the bar for 8 minutes before my wife got up and got them for us. When it came time to order from the fixed menu, I was concerned when they didn’t ask what temperature I wanted my filet. Come to find out, it’s only well done. They brought out my plate with mushrooms, some sort of potato, and a thin filet cooked WELL DONE. It was painfully obvious the steak was premade and microwaved to order. My wife got scallops and risotto, the scallops had a strong fishy smell to them, which is NOT in the norm. I sent my steak back to be prepared medium rare as a filet should be. The product they returned to me was BLUE RARE at best. At this point, I was annoyed. So I asked them to return the food and bring us our check. I gladly paid for my wife’s meal since she tolerated the scallops. The oxtail pie appetizer was bland, and the cappuccino tomato soup starter was good, but was maybe an ounce. To top it off, they brought h wife her dessert and sent back mine since I returned my meal, and requested it to be removed (I took one bite of my well done steak). While I understand they shouldn’t just hand stuff out, they should have at least made an effort to remedy the poor food quality. I don’t blame the server at all. Either way, I paid $113 for my wife’s meal that was mediocre at best. The risotto was bland and overcooked along with the overly fishy scallops. I hope management fixes this for future diners. Luckily, we found an Italian place down the...

We went to dinner at the Grill and Vine restaurant as a party of seven on April 8th. Five of the people were satisfied with their meal, but my daughter and I ordered the kale and quinoa salad, which was extremely sparse. It had virtually no quinoa, possibly one cut up apricot and one cut up cucumber and dressing that was advertised as curry, but tasted like pure oil. The kale was very hard and inedible. Each of us was charged $16 for our salads which amounted to $32. We were both extremely disappointed and upset but were hosting guests from out of town and did not want to complain or have to wait 20 minutes for new dinners if we ordered them. It was already a long wait to get our food originally. I am extremely upset and no one is getting back to me from management. My voicemail is sitting ignored. I offered to scan and send a copy of our receipt so they could give me a refund which be would be a small portion of what we spent I am looking for a refund for those two salads .Wish me luck. By the way, the atmosphere was lovely and our server Alfredo was great. My advice: avoid the kale and quinoa salad...