Hampton Inn & Suites Dallas Downtown — Hotel in Dallas

The hotel was clean, the check-in service was efficient, and the folks running the valet (external contractor) were polite, efficient, and structured. The room had an odd layout, where the bathroom wall got the best view of the TV, and an oversized desk separating the bed and the couch.

After we checked in, the hallway outside our room was littered with trash, and disturbingly, housekeeping chose to enter the room around an hour or so later, without so much as a knock, or verbal announcement. This mind you was as my teenage daughter was in the shower. I approached the door. However, they had cleared away by the time I got there.

The stay was otherwise going fine until we vacated our room. As we were a family travelling as a party of three, we had the main bed and used the fold away bed for our daughter.

The rickety old fold away bed which i think was the original from when the hotel was built, fitted with a matress which had lost the will to live in the 70s, creaked and groaned to the point it just felt genuinely unstable. An exaggerated eye movement made this bed groan and should be well and truly replaced.

The mattress, too, was that done. It chose to take people out with it. A steel spring had broken away and was protruding from the material that latched onto my partners leg as she walked past, leaving quite a nasty cut of around 8 cm.

Short of calling for a medic and a battlefield tourniquet, we chose some toilet tissue to best stem the bleeding.

We approached reception on checkout and the clerk behind the desk didn't seem overly phased by the situation, and due to the printer not working when her offer to email us an incident report was met with a polite decline, she brushed us off to a manager. The manager finished his meeting and greeted us with an 'oh no, what have i done'?

My partner, still bleeding into our emergency toilet tissue, repeated the incident to the manager and asked for an incident report to ensure it was documented. After all, if we needed medical attention or claim on insurance, we needed proof of it being documented to go along with the photos.

He took her licence to "go fill it out" and retuned no more than 90 seconds later. Handing it back to her with an empty apology, he told us that he would speak to engineering to have them look at it.

No. It needs replacement so someone more vertically challenged, like a small child, doesn't slice themselves open. I reminded him that housekeeping, if done correctly, would have found it. He begrudgingly agreed.

We were not taken seriously for this matter at all, and my partners leg bled throughout the whole process. Nothing beyond a bandaid and the loose apology was offered as compensation. Not only this, the manager suggested that engineering simply cut it off and poke it back in.

If anyone stays in 1504, please check the bottom corner (closest to the tv)

My partner, still hunched over holding her leg, was told she would be emailed a copy of the incident report for our records. It has now been five days, with still no sign of it. We even checked our junk folder.

The starbucks on the ground floor is of great convenience. However, this experience overall tarnished the end to our short time in Dallas. I really felt American hospitality was better than this.

By the way, my...

Overall decent stay but would not stay at this hotel in the future! I will break down my review to help you navigate our concerns.

Parking: You are essentially forced to use valet parking which will cost you $38. The parking garage attached to the building was closed at check in which appears to be done on purpose to force you to use valet. If you don’t use valet then you have very limited options and risk the chance of being towed. Additionally, based on other users reviews we requested our car from valet 30 mins before we actually checked out. Once we checked out they still didn’t have the car pulled up but stated it was being pulled up. At about an hour and 15 mins we finally got our car. They had lost the keys from the night before. They also place a blue card on the inside of the windshield that leaves a sticky residue and won’t come off without a razor blade. If your from window is tinted you will have a disaster!

Room: Very small floor plan for a two beds. Sink drained very slow. Mattress had blood stains or something red in color stained on the side of the actual mattress. Shower was warm and had good pressure. However, the shower stall itself is really small. Kept hitting the wall and the shower curtain. No exhaust fan in the bathroom so everything was dripping with moisture after 3 showers. Thermostat was very tricky and seemed to default back to the hotel settings after about an hour which was very inconvenient.

Hot Breakfast: Don’t let the name fool you? Hot, maybe at some point it was hot. Initially went down to the 2nd floor during the breakfast hours but there was no hot food left and only one lady working the buffet and cleaning tables. Needless to say it took a while for hot food and the place just kept getting crowded. Waffles were decent, no plain batter just blueberry which my daughter did not want nor like. Potatoes were extremely undercooked as well. So when there was hot food on the buffet the tables were disgusting from the previous guests. Trash cans were overflowing so maybe that’s the reason the previous guests left their plates? Not sure.

Overall, I was able to get a good nights sleep but definitely not worth over $250 to stay at this hotel. Pictures of the room on their website was definitely not the room we received. They also charge you an accidental fee of $50 at check in. Which is supposed to be credited back to your account after check out. Only time will tell if that was a true statement. Hopefully our review will assist future guests in their...

the hotel falls into the current misery that is lodging these days - premium money for so-so rooms. i would say avoid but its more about lowering expectations than anything else.

on the plus side - the motel is recently renovated. looks nice and modern.

i travel a LOT. And when you pay premium money, there are premium expectations - like the ability to open/close the sliding door to the bathroom (was so stiff we were afraid we couldnt reopen from the inside), a roller for the shower door was almost out of the track because the screw was loose (could see where the door was rubbing on the shower floor) and the shower water handle to not fall off in your hand (missing the set screw that holds it on). These were issues that could not have been missed by the cleaning staff. Felt like I should brought tools.

And dont ask for an additional "free" water upon check-in - The water enforcer was not enthused that an Elite member would deem ask for such an expensive item (even though they were out of the gift bags for elite members when we checked in - usually a water and a snack of some sort). Its not like these are 1L bottles of Fiji - watched her pull it out of a weekly bargain case of waters.

The windows were not clean, with obvious hand prints and greasy smudges - so not being a Karen, but does make a person wonder how thorough the rest of the room is cleaned. Of course I guess the fact the shower water handle fell off probably leads to the same question.

The HVAC worked really well - if it was an episode of Mr Popper's Penguins. Finally had to turn it completely off.

I did explain all the room issues to the front desk upon checkout - and nothing. There was a time when Hampton had a "like it or Free Room policy" - but not today for sure. Like what do you expect staying at our fine Hotel, minion? Guarantee that you could go to the room right now, and none of the things I explained have been fixed.

The best was the valet - $42/night (PLUS tax - who charges tax on Valet fees? This hotel does). Another BS staple of downtown hotel stays, but I digress. Love it when one of the valets is just going on and on about MoFo this and MoFo that and the shows you his unsolicited tiktok from the night before his drunkenness - guess $42 buys "entertainment"

So at the end of the day, temper your expectations of what Hilton/Hampton Inn should represent at their price point, and you will probably be happy. But a rural Red Roof room at a Downtown Hampton Inn price? One is not...