KFC — Restaurant in Dallas

I recently went thru the drive up after 10 pm on a Sunday and ordered the $20 fill up box, along with drinks and a large side of green beans (they had them at this location that day) since they were out of coleslaw. A young Latino guy at the window took my payment and had me pull over to the side to wait for my order. They didn't give me the big box that you see in the ads but put all my items in separate, small boxes inside a large bag. I didn't look thru each box to confirm my order before I left but realized when I got home they forgot the green beans. The cashier also didn't give me a receipt and I really didn't think to ask. Since they had already closed when I noticed they forgot my food, I went back thru the drive up the next day to ask for my side of green beans from another cashier. He asked for a receipt and I explained that I wasn't given one but wanted the side that I paid for. After explaining what happened to him, he told me that he's been in fast food for 12 yrs and hears this story all the time of people saying they did not receive an item and could not give me the food without a receipt. I am thinking, why would anyone go thru the hassle for a side of green beans but left with the RM name and number. I didn't feel like the hassle of explaining what happened again so didn't contact the RM. This store needs to train employees better to make sure orders are complete and to give people receipts. The good thing was that the young guy who brought my order to the car was very courteous and polite (hence the 2 stars) but the original cashier needs some...

0 STARS!!!! Came in to order with my family to dine in. Was not greeted too great, but whatever. I'm assuming her name is Yolanda, at least that is what it said on the receipt. We asked for 3 chicken drumsticks which she said was $1.79 each, so okay. We got charged over $10. We asked her why the price had changed and she said "that's why I told you that it was more expensive to buy them by themselves vs a combo". I said "I understand that, but why is it over $3 a piece when you said otherwise?" And she kept rolling her eyes talking about how that is when you include the tax and what not. Obviously she doesn't understand receipts. I asked to talk to the manager and she gave an attitude. She brought him over and was telling him that we asked for chicken and now we think it's too expensive. I corrected her and I told her that it's not what I said. I asked why she wasn't clear on a price for chicken a la carte and charged different. The manager was obviously not in charge and was backing up the poor customer service here. Both were RUDE!!! He asked what he wanted, if we still wanted to eat here or wanted our money back. They did not want us here. DON'T EAT HERE. GO SOMEWHERE ELSE!!! There have been clients here for over 30 minutes who still don't have their orders. Let alone, the workers keep calling out the orders like "4 pc meal" and not by the order number. They have no idea who the order belongs to as they are just handing out parts of the order. And angry clients bringing back the order to the counter because their order is...

Ordered and ask for buffalo ranch and the lady said I have to pay .50 so I said no problem give me 2 and handed her my card . She responded that I have to pay in cash! I told her I just ordered nuggets yesterday and I didn’t get charged for sauce .. either way I was handing her my card ! She said she can’t take the card . I pulled next door to my job and noticed my order was wrong so I walked there with corn that they gave me instead of coleslaw and stood at the drive thru window holding corn .. the lady didn’t acknowledge me but asked another worker to give her coleslaw and just open the window and took the corn and handed me coleslaw no apology or nothing I guess she was mad that she gave me some buffalo ranch still so her attitude was poor over their own mistake .. I get it who hates to get an attitude over .50 then for me to walk back over there due to their...