Ocho Latin Cuisine Events — Restaurant in Dallas

Saw a great review of this place on Instagram. A group of 3 of us came in 12/16 and they were closed due to a private event. The hostess recommended we make an appointment to get in on the future: Fast forward 2 weeks to 12/30/22. A group of us (4) decided to do dinner and I suggested to try Ocho again. I inquired through the link on the website of their availability. I received a quick response from Amanda that they had a 645 and 815. We agreed in 645. After arriving there was no host but a young lady asked if she could help. I advised we had an reservation at 645. She looked as if there was a mistake and if she could see proof. I showed her the email chain between the Amanda and myself. She asked if outside was ok, we said sure but it was freezing . We ordered drinks and an appetizer. Our server asked if we could move to the table behind us as was larger and their dishes are large. We said of course and thank you for that information, and we’re we’re expecting our food to come. Fast forward to an hour and a half later, hadn’t received our appetizer or food. We overhear our server telling other parties as she sits them that they are running behind because of two large parties inside. (I went to restroom twice) those parties had already eaten. I asked the server what the delay was, as we had a reservation and the entire patio of tables (we asked other tables) are now waiting on their food. She looks and asked oh, you had a reservation? I said yes. We were told two weeks ago to make one and we did. Not that a reservation holder should take priority on timely food delivery, the kitchen staff should be able to keep up with the limited tables and limited menu this place has. It’s not like they’re packed solid.y party and I were truly disappointed in this place as the food does look delicious. Reading other comments here, it seems the food here is not the issue, there seems to be a disconnect between front and back end in the establishment. It was an expensive night (50 bucks) for 3 mixed drinks and a beer to sit in the cold and not get food. We walked two doors down to a packed restaurant called Gonzalez and was in with food on the table in...

After being in touch with the manager, Luis, a couple of weeks in advance to plan an event my guest and I received atrocious customer service by him and his staff. Nothing but snarky attitudes, long wait times for water refills and just inadequate customer care. Not once did Luis take 1min to check with me how things were going. The lack of attention by the own manager is sad because the chef creates good food and deserves way more attention. To top it off my guest and I are now left investigating the racking up gratuity to 25% on our bills.

Edit to reply to the fabrications: The reservation was at 7. No additional “last details” were needed as we were arriving to eat dinner and you do your job. My guest were there prior to 7- my personal arrival time has nothing to do with inhibiting you from doing your job. Two tables parallel to one another only equate to one configuration. Not once were any concerns about my guest addressed with me through the evening but, that’s probably because everything I thought was coordinated prior to was not done. Not once were any exceptions brought up when I proposed the exact event to the lovely woman I spoke to almost a month prior- although all the “special request” could’ve been simply denied; and, that would’ve been the end. Now, trying to utilize something that was ok’d is simply ridiculous. Not one of my guest apologized because everyone was upset. Comprehending when to say no and critically analyzing the capabilities in running a business should...

Atmosphere was nice, but the food was a bit bland and the service left something to be desired.

We got the yucca fries, the migas, and the breakfast chile rellenos. Breakfast dishes were just ok and pretty bland.

The breakfast chile relleno, for example, was just unseasoned scrambled eggs and cheese inside of a half pepper, topped with a sweet tomato based sauce. Could’ve used an extra something seasoning/spicewise. Yucca fries were good and a bit different from most; they didn’t have the root-like texture other yucca fries have, and were much softer on the inside. (Kind of like a yucca-hushpuppy fry.)

I was also a bit annoyed by being confined to a really breakfast/egg-forward brunch menu. I was really looking forward to trying the elote and the ceviche, but I was told I couldn’t because it was brunch only.

But then again, after not really enjoying my meal, I saw another table eating some ceviche. So, your range of options on a weekend may vary depending on your server (which made me feel pretty darn unlucky).

I really don’t know why this place doesn’t just offer a full menu on weekend afternoons, especially if they’re obviously able to prepare and sell the same food anyway. Paying over $50 for 2 egg dishes, 2 coffees, an orange juice, and yucca fries is not how I wanted to spend my late afternoon lunch, and those menu items weren’t even in the universe of things I wanted to try when I decide...