Papa Johns Pizza — Restaurant in Dallas

DO NOT ORDER FROM HERE UNLESS YOU WISH TO WASTE MONEY, TIME, OR ARE LITERALLY STARVING AND NOT TASTE BUDS.

I had not ordered from here in over a year at least and on a whim decided to take a chance. A week earlier I tried to order carryout online and it would not let me select that (even if I selected a carryout only deal). Should have been my warning.

I then ordered the date of this review (02/06/25 2:15pm) online. First off, NO WHERE does is say delivery is through Door Dash. Not until the order was ready for deliver did the tracker switch to the DD website. Mind you, it took them almost 15 to start the order and it did not get picked up by the dasher until around 245pm. So I wait. And wait. And wait. They finally got to my house (about a mile away from the restaurant) at 315pm. An hour later.

They handed my my food and the boxes were soaked in oil/grease. Like a disgusting amount. The food is terrible. Mostly because it was maybe the same temp as a very warm spring day but not as cold a room temp. The "bites" which I got years ago were not "bites". They are basically the same thing as Domino's cheesy bread (folded over dough stuffed with toppings, not the round ball looking things on the website).

I put a complaint in online and specifically asked to not get a coupon or credit because I refuse to order again from there. We will see what they come back with (my guess standard email apologizing with a coupon code that expires in 30 or 90 days for a free pizza, limited options). I will update with...

I placed a "plan ahead" order for six (6) pizzas to be delivered at 11:45 am. I requested this time so the food would arrive just before our noon time lunch hour so the pizzas would still be hot.

Instead of 11:45 am, the pizzas were delivered at 11:00 am, nearly a full hour before the requested time. So, the pizzas would be room temperature at noon when my team members typically eat lunch.

I called the store and explained the issue. I then asked, "what should I have done differently to ensure the pizzas didn't arrive an hour early". I was told that after placing the online order, I should've called the store to tell them what time I would like to have the pizzas delivered, because "...when the store receives the online order it comes through without the time request...".

WHAT??? So I should place the order online and then call the store to ensure they get the correct delivery time? Why wouldn't I just call the store and place the order? I've ordered pizza from this same location numerous times and have never had this happen.

The person I spoke with, who said they were the "manager" did agree to replace the order and have it delivered to me so that we had hot pizza. So even though it was a minor inconvenience, the gesture was...

I ordered pizza for myself and my coworker, it first took 75 minutes to arrive. We were understanding of this but during that time we called to add two ranches and I was told that was possible. We paid cash for the ranch. When the driver arrived, he did not have the ranches. We had already paid him for the two ranches at that time. We called back to see if they can bring us up the ranch. I could hear the manager in the background telling his employee that we will not send out the ranches because they were not on the ticket, even though we were told it could be added. The employee continued to talk to the manager as the manager explained that they still will not be able to send out the two ranches. This was unfortunate. We were very much expecting the ranch. It was a small item that turned our experience into a negative one. Especially the manager telling the employee that we will not be getting our ranch. We were told that $5 was taken off the card. That was a convenience for them not the customer. Especially since we still have no ranch. Delivery driver was...