Sonic Drive-In — Restaurant in Dallas

I wish I could give this location negative 5 stars. The service here during the night shift is absolutely awful. I understand they are kids but where is the management? Please hire better staff. This is not the first time this has happened which led to me leaving this review. Every time I have tried to eat at this place my order was either ruined, I had to wait an hour just to receive it or I simply left because it was taking so extremely long to get my food. Last night I attempted this location and was extremely frustrated and disappointed once again. After ordering through the app it took 20 plus minutes to get my order. Once I received it my float was completely melted to the point I could easily drink it through the straw, my chicken wrap was cold and there was no marinara sauce for my cheese sticks. After pressing the button to ask for sauce I proceeded to wait another 10 minutes after the young lady said she would bring it. After another few minutes passed I left the stall & pulled around to the drive thru window where a different young lady informed me they were out of marinara. I could see the other girl who said she would bring it at first hiding and avoiding eye contact with me. Instead of wasting more of my time I wish she simply told me there wasn’t any marinara, better yet, they should’ve informed me when I ordered and I would not have gotten cheese sticks. After being there over an hour I finally left feeling very unsatisfied. This was such a waste of money for me. I will NEVER go back to this location. Unfortunately it is the closest sonic to me so I will have to find another place with my favorite...

Im not understanding why we as Tax Payers get poor service and we're the ones helping them keep thier jobs. My son went here last night and ordered him a Lager Pineapple & Mango Slush I got 2 bags of ice, but it took them 40 minutes to bring it out to him and about time he got home a little over half was just WATER it melted linking water everywhere due to a hole in the bags. So of course Im going to drain the water out and as I was doing it I noticed BLACK little seeds in the bag which I'm not sure what it was, but I know it was DISGUSTING so I called the store and the phone rung rung and rung I called.13 times and they NEVER did pick up so I waited and called again will I guess they decided to take the phone off the hook even when we was on our way back there still busy. So we went to the drive through they NEVER came to the SPEAKER so we pulled up to the WINDOW they playing around and dancing and tells me sorry ma'am but we close and shut the window and locked it I'm so freaking pissed of because I paid for 2 bags of ice and I still had NO ICE and No...

I rate this Sonic 3 I visited this Sonic twice this week and my order was incorrectI think that the young men and the young ladies need more trainingI hold the owner totally responsible for the lack of training.They need to take their time and prepare the orders as they are given. I don't think that they are readingThe board that has the orders on them. I was so disappointed I tried to go back and support the community but again it was just horrible. I decided to keep what I had my shake was all milky my sandwich wasn't what I ordered even though I sent it back I just took the food and just came on home I will not return to this SonicUntil the Manager get it together. I hope the Manager reads this comment you should be ashamed of yourself. You should train those young men and ladies better. you just don't care and you are just in it for the money and don't care how the food is being prepared and sent out...