Arby's — Restaurant in Dalton

First off, I LOVE Arby's. This is our third trip to this Arby's, and it will be our last. The first two times we left before ordering because the service was horrible. This time, we were on our way home from a family gathering on Christmas Eve and stopped for a quick, filling meal before we headed home to finish last-minute preparations for the next day. I had called earlier to make sure they were going to be open and, if so, what time they closed so that we could get there before the "last second." I operate a similar business and understand how everyone wants to get done and get home to their families. When we pulled up to the DT speaker, we were greeted, but quite unenthuastically. I asked for a second so that we could finalize our order, and I was told to order when ready. After about 60 seconds, I told the young man that I was ready and was greeted by silence. The pause was so long that I looked at my wife to see if she was thinking the same thing. About that time, I was told to "go ahead" in the same mono-toned voice as before. I placed my order and was given a total of just over $42. I was told that there would be a wait of about 5 minutes due to the chicken that my daughter's had ordered. I agreed to the wait and pulled forward. I waited patiently, with no worries as it was I that had ordered the chicken. My order was eventually passed through the window by an equally disheartening young lady, and i pulled forward to check my order. We were missing a drink and the dipping juice for a French Dip sandwich. I sighed and pulled around to wait my turn for the window again. When I got there, I explained that my order had been shorted and could I please have the second drink I ordered and the juice for the French Dip sandwich. The young lady looked at me like I was trying to talk her out of a $500 bottle of wine instead of a large Coke. She gave me the drink and then informed me that they were "out" of the dipping juice for the sandwich. At this point, I asked for a refund for the sandwich because the juice is an integral part of the meal. Miraculously, they found the powder for the juice and added hot water to it. Thank you!! As the now, obviously upset young lady starts to hand me the bowl, she lets go and it falls to the ground. We stared at each other, and I told her that I'd wait for another. She finally got the second one to me, but not before I overheard the extremely tall young man (that appeared to be the one in charge) say, "You want me to make another?" Needless to say, we will never be back to this Arby's. I will drive out of my way and make Arby's a special treat before I go back to the Arby's, which is less than 5 minutes...

It takes a lot to make me upset enough to write a review.. service was awful to the point of asking for a manager.. the name on ticket was Joceline R she acted like I was taking to long to order for 5 ppl then when I was going to add the jalapeño bites she rolled her eyes.. at this point I was pretty livid and just hurried an put in my card.. they packed everything on one small tray so my fries fell off the tray as soon as I picked it up.. so I threw them in the trash they told me I had to wait on the tea which was fine but almost through with food and still didn’t have the drink.. so when I went to ask abt it she acted like she didn’t hear me so I spoke a little louder and she was like no then so I said do you know when it will be ready she proceeded to ignore me so I asked the other girl I saw her running her mouth to and she just looked at me so at this point I just walk away then we asked for the manager so my aunt could get her drink.. the manager had a better attitude and brought out the tea and the fries.. my point is I am paying for your service when I spend close to 50$ and up.. I treat you kind and you should do the same.. never will I go back to this arbys and spend my money...

I ordered two meals I did not receive my fries I got the brisket I waited over five minutes for the sandwiches once I receive the sandwiches I noticed that I did not have my fries I checked them they were cold so I don’t understand why I waited over five minutes for cold sandwiches when I alerted the two boys working there in the drive-through that I did not receive my fries they told me that it does not come with fries after again making me wait for 2 to 3 minutes while they discussed it playfully with each other with the window closed I know that a meal does come with fries but I did not want to argue or be rude so I just left I hate being negative and even saying anything but right now I get it places are understaffed I understand that but that does not mean that the staff that’s there should not do their job people work for their money and when they use that money to go get food it’s food it’s not a toy it should be made correctly it should be warm not cold and inedible and you should receive all the food that you paid for and not have to deal with children playing when...