Domino's Pizza — Restaurant in Daly City

the delivery was 5 blocks away and soon after he was about 20 blocks away. I called for an explanation and a girl named Carla looked into the issue and said the driver was just making another delivery and would arrive with my order in 2-3 minutes. Right after that call the website showed my order as delivered, but it hadn't been delivered, so I called and spoke with Carla again who told me the driver would deliver my order in about 5 minutes. At that point I asked her to cancel/refund my order which she REFUSED to do asking me to just wait for my delivery.

I went to the store and asked for the manager on duty and Carla said she was the manager on duty. I then asked for the store manager's info and she said she was the store manager. I then for a 2nd time asked her to cancel/refund my order and she ignored this request, telling me my order would arrive soon (to which I explained by then I had already told the driver to take the order back). I then pointed out I wasn't asking her where my order was but was asking her to cancel/refund it and she finally cancelled my order.

I asked who her supervisor was and she said she didn't know how to contact him. I asked her for the supervisor's phone number or an email address and she said she didn't have either. I asked her for her supervisor's name and she said "Cindy". I asked her for Cindy's last name and she said she didn't know it.

Carla was unbelievably rude and unprofessional and if she wasn't lying (which I believe she was) and she's actually the store manager she is the embodiment of what is wrong with this store and I will never order from this store again and advise everyone to just order from a...

The app says it’s ready… I come in and they say “it’s coming” again yet to put it in the oven.. what’s the point of the tracker then…

To add: flavor is good, but Pizza is too dry.. the amount of sauce is almost none..

I edit this as I cannot reply to the comment, I called… the first call they just hanged up, second call, they picked up.. and the lady said she has no idea what I’m talking about and that there’s no manager in the store to speak with…

Still I ordered another pizza today ( 7/7) the lady there is horrible with customer service… I had it with curbside pick up… 2 minutes or free it says… I got there at 1:49 she stopped the timer at 1:50.. I got my pizza at 1:57

I kindly asked her what’s the process for the free pizza.. she just turned around and said check online I have customers and left

Since she stopped the timer the app doesn’t say anything… so I called the store, she picked up the phone and said “what’s the problem! If you want a pizza come and I’ll make it” and I told her I just wanna know what the process would be as you stopped the timer sooner and she said I don’t know if you want the pizza come and I told her I don’t want more pizza right now.. I just ate one.. I just want for you to tell me what the process would be.. and she got mad said UGHH and hang up the phone…

WORST Customer...

I understand the stress of filling orders at Quarantine time, but understand that we as customers need just as same compassion. We are in this with you as well, supporting your business and to talk to us with disrespect when we customers did nothing wrong.. My order was scheduled to be delivered at 11AM. I HAVE ORDERED from this store before. Last order was ONE HOUR Delayed. Got a call to say the 11AM driver never showed up. No worries I understand. Appreciate the call, gave Manager amazing reviews and got my food at 12pm. No worries. THIS TIME. OH LORD. IT WAS A DISASTER I kept tracking and it said Ms. Macayla is checking the order and then afterwards Mr. Fernando has LEFT the store with my order at 10.38AM. And now at 10.55AM I get a call from the store that it cannot be delivered as my address is too far. Like 5 minutes before delivery time and 17 mins after delivery guy has left. So now I have redeemed my Pie Rewards, wasted time to wait for food and am now left with no food and a bad experience. REASON?? You are too far away. WHAT? I AM SAME DISTANCE AS LAST ORDER...