Tropical Smoothie Cafe — Restaurant in Dartmouth

I love love their smoothies, they are always excellent, and I get great deals thru their text message program. The salads and wraps are always super fresh, and excellent. The only down side, is they take WAYYYYYYYYYYYYYYYYYYYYYY too long at the drive thru! No matter if one person is ahead of me, or 3 or 4...its always at LEAST 10 minutes! It's crazy! And they have the drive thru set up so that it's IMPOSSIBLE to get out if it, if it takes too long! My car started overheating after being in line for 15 min, and I had NO way OUT! You can't even reverse out. Your completely stuck. Another time, I was running late because I was once again waiting 15 minutes in a drive thru w 2 people in front of me. I'd never had stayed in line if I knew that was the norm, but as it was, I was stuck anyway! Once in, you have no way out, and all u can see, is from the order board, back, so if there is a car at the window, and another behind it, you don't know that, until your already in line and you can't get out. They really should change that. I no longer go if I have to be somewhere, unless I have at least a half hr to spare. It's a shame, bc their menu is so good. Oh, one more down side, without a coupon, it can get rather pricey. Esp...

I visited Tropical Smoothie this week at 7am, and I ordered a classic smoothie in the drive-thru. As it was early in the morning, I was one of the only customers there. After waiting 15 minutes for my smoothie, they handed me the wrong smoothie, which was from an online order, and charged the wrong amount on my credit card. The cashier then apologized and claimed that she refunded my card the difference, and then I yet had to wait another 15 minutes for my smoothie to be made, making me late for work. I visit Tropical Smoothie often, and I have never experienced service this awful, especially when the place was dead and it was not busy at all. A few days later, I noticed that the difference was not refunded, but in fact my card was recharged with the wrong amount a second time. I had to call Tropical Smoothie to have this situation handled. They were able to refund my card, but the whole ordeal could have been avoided by ensuring that you are providing the correct smoothies to your customers. I will definitely not be visiting Tropical Smoothie...

I come here very often, it’s super convenient and when the food is good, it’s really good for a decent price and always very fast. But something ALWAYS seems to go wrong. Today was the second trip in a row where my flatbread was completely burnt, like, crunchy and brittle amount of burnt. The time before that they forgot one of my items (but were apologetic and offered me a coupon), the time before THAT I waited a good 20+ minutes for my online order to be put on the shelf before asking someone for help, who handed me a completely melted smoothie and cold flatbreads from behind the counter without saying a word😭 like I said, sometimes the food and service is amazing! But other times it is NOT and the latter seems to be a lot more common lately, which is especially disappointing as their prices increase. Overall I’d just advise to check all your items before...