Brickhouse Tavern — Restaurant in Davidson

My takeout experience was extremely dissatisfying. I picked up a pizza for my mother. I waited at the front and was ignored when I made it to the front of the line. The hostesses left the hostess stand. When they returned, they became busy looking at their tablets. When they finally acknowledged me, I told them I was picking up takeout, they told me to wait at the blue sign at the bar. I did. I waited several minutes before the bartender noticed me and redirected me to the takeout stand all the way through to the back corner of the restaurant, not the bar. It is at the back door. When I approached the counter, the cashier was not at all polite. She did not smile. She did not greet me. I told her that my mother had placed a takeout order for a pizza. She acted as though she couldn’t find the order, so, I pointed to the pizza sitting in front of me with my mother’s name on it and said; “it is this one.” She ignored me and told me to wait while she went to find the order. I told her again that the pizza in front of both me and her was a the order placed by my mother because it had her name on it. She seemed annoyed. She gave me a total of seventeen dollars and some change. I handed her a twenty dollar bill. She asked; “do you need change” while look at me condescendingly. By this time, I was very annoyed and chose to remain silent. I just looked at her. Why would I not want my change? I picked up a takeout order and I didn’t receive any table service. The takeout service was not acceptable. Had it been a tableside order, I would have chosen to not tip due to the lack of respect, courtesy, and promptness. I would have chosen not to pay for to insure promptness instead. She gave me a very condescending look, rolled her eyes, and told me that she would be back in a very annoyed and seemingly inconvenienced tone of voice. She walked all the way back to the front of the bar. I waited for about five minutes before heading to the front of the bar to locate her. I was not leaving a tip. I couldn’t find the cashier. She made sure that she received a tip to which she was not entitled on this takeout order by taking more time than necessary to retrieve change from the bar. By the time I arrived home, about three miles north of the restaurant, the pizza was cold. My mother ordered a vegetarian pizza with white sauce. I ate a piece of the poor quality pizza and chose to cook myself chicken tenders instead. I will not be back for dine-in or takeout. If you do order takeout, make sure you have exact change. Furthermore, it is unreasonable and inappropriate to request a tip and to assume that customers simply do not want their change even with tableside service. To insure promptness is voluntary. It is very manipulative and disrespectful to ask a takeout customer if they want their change. It is psychological manipulation with the intention of guilting customers into insuring promptness even if the service and food was outstanding. If the customer is daring enough to refuse the manipulation tactic to tip an order, the takeout cashier further manipulates the customer by walking out of sight and not returning to the takeout stand until the customer forfeits their change. Congratulations to the takeout attendant for successfully manipulating me to forfeit of my mother’s change of two dollars and some change. The two dollars and change that she took to insure promptness only insured the restaurant from my patronage and future business. I should have reported it to a manager but unlike the takeout stand where I was the only customer, the restaurant was completely full and busy, so, I respected the business and left to never return again. She couldn’t find the order. I found it for her. Then she took a tip for me doing her job for her. The only service she provided was handing me a box of pizza. Shame on me for not using a debit or credit card so that I could write the total amount at the bottom of the receipt. Do not pay cash for takeout orders. Paying cash saves the restaurant from paying merchant fees and yet the customer...

Planning on doing a private event here? Some words of caution: Book someplace else!

In response to the restaurant below - totally missing the point. It took me several back and forths with the 'event coordinator' to even learn the capacity limit and was treated like I was ignorant for using a form on YOUR business' website Nikko didn't even know existed. Perhaps you have others that used that form? I guess you wouldn't know since it appears to go no where. Sounds like some disconnect on the business end, but that shouldn't be the fault of an inquiring customer. I had a smaller event coming up that could have used that small space (since yes, I know it is not big enough for 50 people) but based on the professionalism that lacked from Nikko (and whomever replied to this post), I would not take my business here again. I would have changed my stars or deleted the post but maybe reflect on the why this was posted. Space too big or too small...not the point.

I filled out their contact form on their website and when no one responded after two weeks, I called. No answer and no place to leave a voicemail. I had noticed an email address so I decided to try that as one last option. I heard back within 24 hours but in my email, I had mentioned filling out the form and that I had a hard time getting someone on the phone. Rather than a "I'm sorry about your experience, how can I help?" response, I received: "Good afternoon, What form? Are you sure you have the correct Brickhouse Tavern in Davidson NC? -Nikko"

I responded telling them exactly where the form was on the page and even shared a screenshot. Here is the response: "Never had anyone use that. What dates, time and how many guests are you expecting?? -Nikko"

When I responded "Is there a reason it’s on your site? That’s a little misleading." and provided Nikko a headcount, I received: "I am actually the event’s coordinator. Perhaps this is brand new? I’m going to ask the owner. I see you requested for about 50 guests. Our private room only seats up to 25 guests. Thank you, Nikko"

At that point, I was hoping to speak to 'the owner' to let them in on this experience and asked for their info but made a small typo and instead of 'owner contact info', I typed 'owner contract info'. In return, I received: "Private Events: Sunday- Wednesday $600 minimum for private room Friday-Saturday $800 minimum for private room. Minimum includes food and drinks. Set menu required. Seating capacity 25 people maximum. "

I know I just shared a lot of information, but perhaps that last response should have been their first with information. When I replied that wasn't what I was looking for, Nikko pointed out: You requested “owners contract info.” I already spoke with him and passed him your email." Since I highly doubt I'll hear from 'the owner' after this conversation, I thought I should be transparent somewhere. We were inquiring about a rehearsal dinner in this situation and realizing too big a group, I thought perhaps it would have been a nice option for a bridal shower. Absolutely not. This was the least professional individual I have worked with in any business conversation over the last 3 months and would not feel comfortable having a private event here knowing this person would be in charge of 'coordinating' it. Such a shame...really liked the...

In April, I spoke with Nikko at The Brickhouse Tavern to setup a baby shower for my daughter-in-law. I had booked several events there in the past, including a birthday party and another shower. They have a room at the back of the restaurant that is out of the way of the other customers. Nikko and I spoke several times. I asked for help to make sure that my guests were not interrupted with ordering, so I came up with a menu and wanted it setup so my guests could visit and eat. I ordered appetizers, salads and pizza. Nikko assured me that the everything would be setup. I originally told her that I would have around 20 people. She said if I had over 20, there would be a minimum charge, but if under 20, I would just pay for the food itself. When she called on Monday before the Sunday shower, I told her I needed food for 15. She then once again said that they would then just charge me for the food since I had under 20. That was great with me, but I was willing all along to pay the minimum. Upon arriving, they had a table setup for 16 people, with a white round table with no chairs for the cake, etc. The room also had drip pans sitting around to catch the condensation dripping from the Air Conditioners and the carpet was wet in places. But we worked around this. The shower started at noon, and I finally had to ask our waitress at 12:30 where the appetizers were. She said she didn’t know anything about it. So I had to stop and order and she was no help in determining how many I needed. Then, I had discussed with Nikko, having two large salads for the guest to serve themselves from, but the waitress said everyone had to order their own. So disruption again and then we waited, and I inquired about the pizzas. Around 1:15 the salads came then around 1:45 the pizza finally arrived. By the way, the food was all very good. I paid the bill about 2:15 and added on top of the 20% tip, more tip. On Monday afternoon, I received a phone call from Nikko, I thought to follow up and make sure I was happy. Well, she began to tell me that we took over the entire room, that she had gotten yelled at by the manager, etc. and that I could never have another party there without paying the minimum. I was shocked!! Well, she doesn’t ever have to worry about me booking another party there! Sad this had to happen but if they are going to have an event manager, they need someone who can communicate.

My suggestion, go to Jeffrey’s if you want a nice place for a party, great food and...