I’ve never left a negative review of a restaurant before but this place actually has me that mad. Two friends and I walk into the restaurant and grab seats at the bar. We are greeted by a very pleasant but clearly very weeded bartender who also had a ten top and other tables and was literally running around. No big deal, I work in a restaurant too, we are all understaffed, so we waited patiently. She apologized profusely and got us our drinks and put in our food order. It was clear that she was pretty new to the establishment but she was working very hard and trying her best. I want to be clear that our service wasn’t the issue. It wasn’t good, per say, but she was doing the best she could with being understaffed. The food was so mediocre it could put you to sleep. We got the bruschetta app. It lacked seasoning of any kind and came with a weird blend of salad greens on the plate. No basil in site. We shared a meat lovers pizza and a shrimp scampi. The pizza was undercooked, lacked toppings, and lack any sort of seasoning or flavor. There was no Parmesan cheese or red pepper flakes in shakers on the table. When I asked for some it came in plastic ramekins from the kitchen. The scampi was a large portion and the shrimp were cooked nicely, but again, it was very underwhelming in flavor and seasoning. We got a ricotta cheesecake for dessert. The texture was nice but it needed an acid to brighten the dish and cut some of the richness. The prices were high for the lack of quality.... it had chain restaurant vibes, not authentic Italian. We were waiting to cash out and our poor bartender is literally so busy trying to cash out a large group, make drinks, and run food and they just kept seating her more people. While we were waiting a man (who I now know is the owner) came out of the kitchen and instead of being helpful (run food, cash tables out, greet people, etc) he just scowled at both her and guests and when she asked for help he just started barking orders at her, very rudely, in front of a dining room full of guests. I could not believe the way he was speaking to an employee in front of guests, I can only imagine what happens when people aren’t around. Also, he had been on the line cooking, so the food should’ve been better because if that’s the best he can do, he should change careers. I’ve worked in restaurants my whole life, this isn’t how you run a successful business. As an owner/manager... if someone or some area is struggling you fill in where needed to help YOUR business be successful. Degrading your workers isn’t helpful, especially when they’re trying very hard. Just some advice buddy, maybe if you treated you staff with some respect, you wouldn’t be so understaffed. Also, learn how to cook... and may I suggest finding the spice rack? Seriously, Olive Garden should get a Michelin Star after...
Read moreWe went there as a last minute with our color guard team for our team dinner. They were immediately accommodating for our large crowd of twenty one people. But it took the turn for the worst after that. The lady immediately let me know. They had only three people on staff to serve for the whole restaurant, which I understand. Are waitress was very nice The whole time but as we were waiting for our dinner her and the cook in the back which we assume as a manager began screaming and hollering and cussing at each other to where the whole restaurant could hear. After that, food came out extremely slow.Mine took more than an hour to get and I got new york strip.Steak with mashed potatoes. It was bland had no seasoning. The mashed potatoes just seemed like they were instant mashed. Potatoes and my vegetable was 1 slices a piece of zucchini island squash. I was the very last person to be served and it took more than an hour to get my steak. When I brought it up that I did not believe it was fair that I should have to pay for a stake when I didn't even get a chance to eat it. Because my party was already leaving, she gave me a twenty percent discount on the steak, not my bill. That furthermore, made me more upset. Because the mill should have been comped four, not even coming out on time. Honestly the service was horrible. The food was sub par for the cost. My steak costs more than some of the really high in steak restaurants I've been to. My two daughters got the chicken alfredo, and it made us all sick. So go at your own risk. It may be an ebb and flow and some days it may be good. Some days it, it seems to be bad, really bad. I know it's daytona, but for the cost of the meals, which were well over $25 a meal I expect excellent and excellent service. And we got neither and nor did we get compensation for...
Read moreAlex took great care of us, portions were huge and fantastic! We never have dessert but we had a cannoli and it was actually really authentic and delicious! The wine and liquor pours were substantial, this was our first time and we'll definitely be back!
Our visit tonight was our second visit and it definitely required an update to the review.
The restaurant is still beautiful. The food is still wonderful. The service tonight was borderline atrocious.
We will clearly make sure that Alex is there there next time we go.
The wine pour was still More than adequate but my whiskey pour was pathetic.
The sign outside about the oysters at a dollar and a quarter a piece was what initially drew me in, but the first time we were there I was so enamored by the place and the menu that I didn't even order the oysters.
This time I ordered the oysters, and while ultimately they were really very good, they did not come with cocktail sauce, horseradish, lemons or even a cocktail fork to eat them with. When I asked for these items it took an inordinate amount of time to get cocktail sauce, horseradish and lemons. And then I was told that there was no cocktail fork to eat them with which left me struggling using a knife!
The calamari was delicious and The marinara was equally as delicious but the salad that my wife ordered had no dressing and when she asked for it, it did eventually come but again it took a very long time to get there.
This was a very disappointing experience.
We will be back when we know that Alex will be there to give us the extraordinary service that along with the well above average food had us...
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