Boardwalk Inn & Suites — Hotel in Daytona Beach

LONG REVIEW, TL/DR: Do not stay here. Customer service is absolutely horrible. They do not value their patrons. The negative reviews hold true, unfortunately. I witnessed other patrons being argued with and disrespected right in front of me for several issues listed in past reviews. Parking is a hassle and a little sketchy if you choose to park upfront. The staff is unhelpful and the front desk manager, Ali, is as by far the most unpleasant to deal with. I have never had such poor customer service in my life. For people who save up to vacation here and enjoy their stay, give your money elsewhere. You’re not valued here. Rooms are clean & well decorated though! Beds seemed smaller than advertised. Atmosphere is bright & welcoming when you arrive. Hotel has potential. However, it lacks in several key areas of hospitality.

DETAILS: We booked this hotel for one night for an event we attended. There were 6 adults total and we booked a queen suite with a pull out. At check in, I was asked “Ocean front suite with double beds and pull out?” I said it should be two QUEEN beds. He smirked and said “There’s two beds.” When we got to the room, the beds did seem small. I had called the night before to inform them we would be arriving from all across the state and meeting at hotel (3 cars total) & we would need accommodation parking for this. I was told one parking pass would be included but the rest would have to be purchased for an additional charge. I thought that was a bit ridiculous given the circumstances. Larger rooms should include more parking, but oh well. At check in I explain the situation again & I ask if they can waive parking for one additional car because there was no way we would all be able to come in less cars. We were told no in the end but they had overflow parking across the street. When the last car arrived it was clear there was a miscommunication with the manager, he did not care, & we were denied the additional parking pass and given a piece of paper with addresses on it to go hunt for parking. After spending an hour in the front desk waiting to sort out the parking issue, we drove around for another 45 minutes to find parking. We had an event to be ready for! I had called the NIGHT before. Not to mention, there were open spots in parking lot all day and night. Ali, at the front desk was rude and argumentative. If you have an issue with it, good luck, he’s the front desk manager. I had also just watched him be disrespectful to another woman who was crying and at one point he told her “I don’t understand what your problem is. I’ll just run your card for the money.” From my understanding, she had a booking issue and was being charged excess charges after having booked her room 4 months prior. We had an issue with not enough towels in the room. I requested more towels from front desk as directed and they took ages. We needed to check out by 11, everyone wanted to shower & we needed those towels because it was 9 am. We saw reviews about staff literally breaking in to remove people at 11 and we didn’t want that issue. I finally go find a housekeeper at 10am and tell her the situation. And she ARGUES with me. “There should have been 4 towels in there.” I say regardless I’d need 2 more towels. Can you please just give me 6 fresh towels so we can check out. She said “No, I’ll give you 4”. Never in my life have I had a housekeeper bargain with me. It was extremely off putting. The reviews bring up several similar issues and the response is always “we will talk to staff”. They definitely do not. They charge about the same as the Hrd Rck hotel and give you the absolute worst customer service. There are just plenty other hotels around for a fraction of the price and way better customer service and clean amenities. This hotel must banking on location and convenience alone for their business because they certainly don’t care about reputation. It’s a shame. I was extremely disappointed because it’s otherwise a nice clean environment with a lot of potential despite the sketchy practices &...

Trust me, if I could leave 0 stars I would. I’m writing to report a completely unacceptable and infuriating experience that occurred 7/26/2025 at Daytona Beach Boardwalk Inn & Suites, which ended with my friend’s car being towed due entirely to the negligence, dishonesty, and outright laziness of the hotel’s front desk staff and manager.

My friend and I purchased a ResortPass day pass to enjoy the pool amenities. Upon arrival, we parked in the hotel’s lot and checked in at the front desk, exactly as instructed by the ResortPass app. The woman at the front desk (Kamala) was barely communicative, she asked only for my name and license plate number, handed me a parking pass, and said nothing else. We even asked her directly if she needed anything else, and she clearly told us no. At no point were we informed that we needed to leave our car keys at the desk.

This was our first time using ResortPass, and we relied on staff to provide clear instructions, which they completely failed to do. After enjoying the pool for about 30 minutes, I finally checked my phone and saw multiple missed calls saying we needed to move the car or it would be towed. We immediately rushed to the front desk, but by then, our car had already been towed.

Let me make this clear: we were in the pool enjoying our stay, exactly what we paid for. Why would I be constantly checking my phone while swimming? The hotel staff knew we were on the premises, just a few feet away, yet they couldn’t be bothered to walk over and speak to us directly. They didn’t even have the decency to come tell us in person to move the car, they chose to immediately tow it instead. That’s not just poor service, it’s straight up laziness and negligence.

When we asked to speak to the manager (Jennifer), things got even worse. Rather than helping or listening, she immediately became defensive, raised her voice, and blamed us. She claimed it was “common sense” to leave our keys, despite the fact that no one told us anything about this during check-in. When she asked her employee if we were informed, the staff member predictably and blatantly lied to cover herself, and the manager just accepted it without question.

I have worked in customer service for a while now, and I know exactly how to treat clients with respect, clear communication, and a focus on solving problems, not creating them. The manager showed none of these qualities. In fact, her inability to de-escalate, listen, or accept accountability makes me question how she holds a leadership role at all. How is SHE the manager?

We remained calm and respectful throughout, even as we were met with dishonesty, deflection, and zero empathy. And at the end of it all, we were forced to pay $200 to retrieve a car that was towed solely because of their failure to give us the most basic information.

This entire situation was completely avoidable. I’m requesting that ResortPass fully investigate this incident, reconsider its partnership with this hotel, and provide a full refund and credit for what turned into a ruined experience due to no fault of our own. I definitely would never recommend this...

I booked room#217 for me and my family on 6/20/15 gave my credit card and asked if when my husband gets there if he could pay with cash because the credit card was in my name and i wouldnt be checking in with them and they said sure no problem.My husband, son and daughter went over before me and checked in put there belongings in the room and left were gone acouple of hours before coming back to the room to change a go to the pool, they were at the pool about 45 minutes to 1hr before leaving and going back to the room again to change and leave and go get some food and walk around the board walk. When i arrived around 10:30 i was straighten the bed to get it ready to sleep in when i noticed something inside the pillow, so i took the case off and there was mold/mildew on the pillow so i checked them all and all but 2 had it on them, when i turned on the air i noticed mildew around the windows and door. I went down stairs immediatly with the pillows and told the night manager, he said whats wrong do you have bed bugs? I said no i have moldy/mildew pillows he offered to switch rooms i said ok, looked at room #310 same problem, so on to another room #214, it was a little better with only 3 out of 6 pillows with mold/ mildew on the and the window and walls were clean of any mold/ mildew, so my family agreed to move to this room and receive new pillows upon arriving my husband checked the beds for bed bugs and guess what we found? YEP a bed bug, so we said nope this is it we are not staying here. Went down stairs with the begbug and showed the mananger and said we wanted a refund and was checking out, he said cant give you a refund because he couldnt get into safe we said fine when can we get it he said the next morning he would tell the general manager, i called around 11:00 the next morning and the GM(DEV) was not in so i asked when would he be in the guy said tuesday so today around 11:00 i called again and the gm Devon aka Deve was there and when i told him who i was he began to scream at me telling me he was not giving me a refund, because It took me 9 hours before i complained about the room, that i should have complained when i noticed the problem and i said i did when i got to to the room at 10:30ish pm i found the issues and reported them, he was like well why didnt your husband complain about the problem, so back and forth we went and he said you guys just came over to use the facilitys and when you were done you decided to leave and get your money back, i was like really? I paid you $133.00 to use your facilites and i live over an hour away and im coming to your crapy hotel to use your facility so at 1:30 am i can leave with my 6month old and the rest of my family to drive back home and get home at 3:00 am really? So he is refusing to refund my money! I have pictures of the bed bug and mold/mildewy pillows

Stayed June 2015,...