I have ordered from here a dozen times or so. If I was basing my rating on every time prior to the last time, I would have rated it 4 stars. If I was basing my rating on the last time, I would have given them 1 star and vowed never to return. Here's my experience: The food is always good. The place could use a good scrub, but I've obviously never been so turned off that I couldn't eat there. I always order the same 2 items: Chana masala and samosas. Always. I have never ordered anything else from their menu and couldn't even tell you what else is on it. So, I called and placed that order the other day with the woman who answered. I also stated I didn't want any green sauce, only the red kind. I know that she understood that because she repeated it back twice. I repeated my whole order again. However, when she repeated my order, she may have said it incorrectly and I didn't catch it or she got it wrong after the fact. When I picked it up, it was tied up in a plastic bag as usual, but when I got home I saw that I had the samosas and 2 other things that I did not recognize that were covered in the green sauce. I called back and the woman answered and I said I did not get my Chana masala, but instead something that looked like samosas with green sauce on top. She said I had ordered samosas and "Chana samosas." I told her she must have misunderstood me because I said Chana masala. She insisted that's what I ordered even after I told her I had never even heard of that dish. Why I would order 2 different kinds of samosas, one of which I didn't know was an option, and also covered in the very sauce I expressly said I did not want... Anyway, I was irritated after the phone call, though she told me it would be ready in 10 minutes. When I went back to pick it up, the very first thing she said to me was "You said Chana samosas" and when I started to respond, "No, I-" she cut me off and insisted that that is what I said and quickly shut me down with an "it's ok, it's ok" that came across very condescending. I wanted to say "Even if I had managed to order a dish I had never heard of, it still wouldn't have been right because of the sauce!" However, trying not to be insulting I said, "I must have misunderstood you when you repeated my order back," and she still wouldn't admit that she may have heard me wrong too. It was incredibly rude. I don't know if I will be back. Very disappointing experience.