Last fall I went here and had a bad experience waiting a long time to just get a black coffee. The staff at that time seem to not care too much about the customers. I decided to give this Biggby location another try today. I walked into the store and no staff was present for about 5 minutes. A young lady finally came to the counter and I asked if they had the $1.99 ice coffee special, she said yes. I asked for a large with a shot of espresso. The total came to $4.02 and I questioned her about the charge. She showed me the receipt and it was for a regular priced large ice coffee (no espresso). I said to her that she said they had the special and I also mentioned the extra shot of espresso. She said I needed a coupon and said nothing about the espresso. I told her that I have no coupon and I just wanted a refund. She had to get another lady who did not know how to process the refund. The owner finally came and provided me with a refund. This took about 15 minutes of my time and I ended up with no coffee, no apologies and just overall disappointment in Biggby. I wish Biggby would provide better training (not the first time my check was wrong) and that all Biggby's honor their advertisement ( $1.99 any size ice coffee billboards).