McDonald's — Restaurant in Dearborn

Food and service very much depends on what time of the day you go to this location. In the AM and early afternoons, I never have had an issue. Once people are getting out of work and school though, it starts to decline. Often they'll be out of pies, or, they'll just give you different pies which is annoying. At night though is the worst. I'm usually told "We're accepting cash only" or sometimes its "card only" which is extremely inconvenient! U could understand if it was cash only once in a grand while, like if the card reader was down, but for it to be frequent is super suspicious, and for it to be card only tells me they've already rung up the drawer early because they're trying yo leave asap. I understand that from a personal pov, but from a business pov? No. Unacceptable. If you dont like it, sorry but that's too bad. I've worked in the food industry, and I know how it is, but you save the drawer for the very last, you don't break down the drawer before you break down the kitchen, when there's still 3 HOURS to go. Come on now.

On a lighter note, there's been a guy working in the drive thru at this location recently in the late afternoons with sleeves (tattooed arms) that is SO nice, friendly, a hard worker, and he always seems to go above and beyond to make sure customers have a good experience with him. Not just with me & my kids, but even seeing his interactions with the customer ahead of me, he always has a genuine smile, lets ppl know if its going to be another minute, and he actually takes care to hand you each bag/drink carefully. Like, he actually reaches out with it for you, so you're not having to take your seatbelt off to reach. I feel like most window employees (especially younger women, IME) tend to barely even extend their arm out and you have to crane yourself out of your window to grab it, or they try handing you like 3 bags at once. So i really appreciate this guy being so considerate and accommodating. Its the little things like that that add up. He deserves a promotion and/or...

This location is by far the Worst MCD in this area-competing of coarse w/the cherry hill location in inkster. Young crew who could give a fk if your food is hot, cold,how long you wait..... meat blacker than the dirty floor they service you on, I mean just Awful. And I'm not being bias, basing this review off of a single experience! On at least 4 occasions. You young black kids need better training and an actual management team who is properly trained, allowing you at least gain the proper customer service training and development skills to go out in this world w/confidence to gain more applicable skills.

It saddens me the lack of equal training across our metro Detroit area. They'll send and spend money in a more white suburban area but when it comes to the less common wealth it's like whatever there a lower class so let them be served in a lower class manner. But at some point you have to look in the mirror and become your own person not a follower and stand up for what is right yes this is just a McDonald's review however you filled out the application you applied and you cash your check on Fridays. Therefore you are just as responsible in voicing your opinion and experience which you work everyday if not we will continue to Parish and be undermined it and left out and left behind as we always are and continue to because we allow ourselves to...

Of all a horrible experience the service was awful the fool was cold I asked him for everything to be fresh meaning everything to be hot they gave us hot sandwiches said it would be 10 minutes on fries by that time the sandwiches would have been cold I asked him to make the whole meal over with the fresh hot fries so much attitude they were short on staff the manager said because he had to send employees home due to labor however the atmosphere was horrible a lot of arguments going on in the lobby because drive-thru orders was getting messed up also they were taking Lobby orders and give them to drive through and still messing up on them the library dining area was nasty meaning the tables were nasty only three tables were clean to sit down I used to work from McDonald's this has taken the cake deplorable this particular McDonald's is franchise awful the person that owns it needs to do something about this establishment or this person will be losing out on money I'm not going to continuously to give money and not get better service my family has the worst experience in life I never experienced this horrible condition at a McDonald's their sales should be going down it's just that horrible the food was horrible the french fries horrible I was very upset flustrated when I left this establishment I wouldn't recommend this...